Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: A resort-like sanctuary in Kuwait\xe2\x80\x99s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder \xe2\x80\x93 the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating \xe2\x80\x93 you\xe2\x80\x99ll find soaring rooftop restaurants, leisure facilities and the city\xe2\x80\x99s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city\xe2\x80\x99s malls and souks within a few minutes\xe2\x80\x99 drive, you can experience all the spoils of the city without spoiling your precious relaxation time.What you will doAssist hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations and policies as well as the departments\xe2\x80\x99 rules, policies and standards.Promote safety awareness and enforcement throughout the hotel to reduce accidents and loss by providing training as required.Respond to all emergency calls including Emergency Response team calls.Will assist in the Fire Command center when needed.Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.Patrol building noting and correcting safety, security, and fire hazards.Able to walk/run upstairs carrying a fire extinguisher.Implement all policies and procedures regarding security and safety.Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.Respond properly in any hotel emergency safety situation.Assist with Worker\xe2\x80\x99s Compensation, complete reports, and maintain a health and safety.Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.Project an image of friendliness, professionalism and willingness to provide personalized services to all hotel guests and employees, whether over the phone or in person.Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.Participate and take an active role in the development and implementation of the hotel\xe2\x80\x99s fire plan. In addition to testing the hotel\xe2\x80\x99s Fire and Emergency Response preparedness.Works harmoniously and professionally with co-workers and supervisors.What you bringExcellent reading, writing and oral proficiency in the English language is required. Ability to converse in Arabic is a plus.Minimum 2 years\' experience working within a luxury hotel or similar environment is considered an asset.Flexible with schedule and prepared to work a variety of shifts, including overtime and adjust shift and/or off days according to operational requirements.Works well in a team environmentAbility to work effectively under pressure.What we offer:Full board shared living accommodation in a high quality, well-resourced compoundComplimentary Discovery Nights at FS Hotels worldwideRegular social and sporting eventsPaid home leave ticketsQuality employee mealsComplimentary transportation to and from workHigh speed Wi-Fi internet in accommodation and employee transportation busesWork AuthorizationHotel will apply for the work authorization for the successful candidate.We look forward to receiving your application!

Four Seasons Hotels