Job Description

Operational Floors:- * Security Associate would be responsible for security of guest rooms for the particular floor / floors assigned to him/her. * Security Associate will patrol the assigned area during his/her duty period and report all Unto

Operational Floors:- Security Associate would be responsible for security of guest rooms for the particular floor / floors assigned to him/her. Security Associate will patrol the assigned area during his/her duty period and report all Untoward Incidents / Violation of Departmental P&P / Fire, Safety & Security Hazards / Any Breach of Hotel Decorum. Security Associate would provide necessary assistance to any room guest when called or when finds that the guest needs help. Security Associate will also ensure Safety and Security of hotel property for the particular floor / floors (i.e. Telephone, Fixtures, Paintings & all other accessories). Security Associate will report to his shift I/C at regular interval of time about happening in his area of control/immediately in case of any Fire & Life Safety issue. When relived temporarily or permanently, Security Associate will brief the details of incidents/happening to the reliever. A proper debriefing has to be conducted. On getting information of Fire Indication / Panic Buttons / Fire Exit opened SA will immediately rush to the location (as given by Associate in Command Centre) and check the cause and take all the necessary actions required, simultaneously the on duty Security Executives/Assistant Manager/ Manager/ Security Director should also be given the feedback. Before dismounting of shift SA will debrief the Security Executives/Assistant Manager/Manager/Security Director on duty for the area of his responsibility and also write in the Security Associate Log Book. Any other duty as assigned by Security Executives/Assistant Manager/Manager/Security Director. Lobby:- Security Associate would be responsible for security of Hotel / Guest property in the Lobby area. To be alert and vigilant during his shift and to be available to the Duty Manager / MOD. Security Associate should also greet all the guests who are coming in contact with appropriate phrases. To keep check & surveillance on undesirable visitor / guest coming into the hotel i.e. Entry Banned Elements, Persistent Troublemaker, Undesirable Female Visitors etc., and report to the on duty Security Executives/Assistant Manager/Manager/Security Director. To check that no hotel property is going out from Main Lobby / Main Porch /Banquet Porch. To handle any Security related problems in the Lobby area. To provide assistance to guests when called or when he finds that the guest requires help. To ensure that the hotel decorum is maintained by the visiting guests i.e. the guest from banquets / outlets do not drink in the lobby, children\'s should not create chaos etc. To handle any threat / security problem in the various outlets in the lobby. To ensure that no outsider businessman solicits in the lobby area. To ensure that nobody misuses the House Telephones. Inform to the Security Executives/Assistant Manager/Manager/Security Director about the arrival of any VIP / VIPs and note the Name & Position held, time of arrival, places visited in the hotel, time of departure. Carry out the instructions passed by the Security Executive/Assistant Manager/Manager/Security Director. On getting information of Fire / Panic Button / Exit Open indication, he should physical go and investigate the matter and report back to the Associate at Fire Command Room & Security Executive/Assistant Manager/Manager/Security Director. When relived temporarily or permanently, he will brief the details of incidents / happening to the reliever. A proper debriefing has to be conducted. Before dismounting of his shift SA will debrief the on duty Security Executive/Assistant Manager/Manager/Security Director the area of his responsibility and also write in the Security Associate Log Book. Perform any other task assigned by duty Security Executive/Assistant Manager/Manager/Security Director. Security Control Room:- To be the nerve center of the security department and react to various situations and take all necessary steps as per LSOP\'s laid or as per instruction of the duty Security Executives/Assistant Manager/Manager/Security Director. Check instruction for the day when mounting on the shift. Answer all telephone calls / queries promptly. Keeps Security Executives/Assistant Manager/Manager/Security Director informed about any incident. Proper Handing and Taking over of the following equipment: - Radios: Should be able to account for sets issued / on charge, and will ensure that they are handed over / taken over in serviceable conditions. Torches: Are serviceable, and have got serviceable batteries in it. Documents: Ensure that all important documents are handed over / taken over properly i.e. Key Register, Gate-pass Register and Files, Pick-Up & Dropping File & List, Hotel Owned Cars Related Files etc. Handle (Issue/Deposit) the operational keys of various Offices / Departments / Outlets. After all the Offices / Departments / Outlets closes down (0500 Hrs.) check for any discrepancies / Non Deposit of keys, if so then inform the duty Security Executive and make appropriate log entry. Also ensure the safety & security of the key box and duplicate key box. Issue Radio to concern as per distribution list. Pass the Operational / Administrative order to the concerned persons of the department in the shift and also enter the instruction / order in the Order book / Message book. Check the Pick Up / Dropping list of the ladies staff and organize the same. Check the serviceability of various security equipments. Do not permit unauthorized personnel to enter the Security Control without reason. Account properly for gate-passes / Keys being received or issued. Debrief entire happening during the shift to the reliever when relived temporary / permanently. Before dismounting of shift SA will debrief the Security Executives/Assistant Manager/Manager/Security Director on duty for the area of his responsibility and also write in the Security Associate Log Book. Any other task given by Security Executives/Assistant Manager/Manager/Security Director. Main Porch/Banquet Porch:- Keep an eye for any banned / unwanted person entering the lobby/Convention Halls and inform Security Executive. Ensure that all the Security equipments at the porch are in working condition. Ensure that all the guests are walking through the Door Frame Metal Detector (DFMD) and second security check is done by the Security Guard/Lady Security Guard through Hand Held Metal Detector (HHMD) incase DFMD gives an alarm. Ensure that all the baggage is going through the Baggage Scanner. Inform Security Executives/Assistant Manager/Manager/Security Director about any VIP movement into the lobby / hotel. To be located generally at the baggage scanner of the porch. SA will assist Front Office Team in Porch Operations and ensure & coordinate an uninterrupted regular and smooth flow of traffic through the porch. To ensure that no cars are permitted to wait in the porch for long periods (5-6 minutes during peak hours and 10-15 minutes during dull periods. Cars with guests sitting inside may be permitted waiting for longer period. To ensure that no car is permitted to be locked in the porch. To ensure that valet(s/Doorman is responding to the vehicle with the smile and welcoming the Guest \'Good Morning/Afternoon/Evening Sir/Madam, Welcome to Pullman New Delhi Aerocity or Novotel New Delhi Aerocity do you need any assistance in baggage\'. To ensure that valet(s) is giving the Car Docket against the vehicle key and Valet(s) is quickly checking the car from outside for any damage and informing the guest. To ensure that Valet(s) is taking an initial of the guest on the Car Docket. To ensure that all the Valet(s) are keeping the parked car at the Valet desk. (No one will keep any key with him) No taxis are permitted to be parked/ waiting in the porch unless the driver is awaiting payment from a guest. To ensure that all waiting cars awaiting handling by the car valets for parking are with their car keys. To ensure that Valet is taking the car immediately to the Valet Parking. No haphazard parking of cars should take place in or along the porch approach / exit, which could cause obstruction in movement of traffic in the porch subsequently. To ensure that no hotel property is taken out from/through the porch except for guest. To over-see, handle and report all guests related problems or any unusual incident/happening observed/seen in the porch area to the superior officer immediately. Not to leave the post unless property relived. Debrief entire happening during the shift to the reliever when relived temporary / permanently. Before dismounting of shift SA will debrief the Security Executives/Assistant Manager/Manager/Security Director on duty for the area of his responsibility and also write in the Security Associate Log Book. Perform any other task assigned by Security Executives/Assistant Manager/Manager/Security Director. Service Gate/Associate Entrance:- Check Identity Cards of all employees coming in. Check and Issue Visitor Cards all visitors as per LSOP. To check all the vehicles are coming in manually, through UVSS/inverted mirror and sniffer dog. To ensure smooth flow of supplier vehicles coming into the hotel / going out from receiving area and check the supply vehicles for any hotel property being carried away. To check the associates and associate vehicles while going off duty, to ensure no hotel / guest property goes out. No associate leaves in complete / part uniform. Keep a track that nothing unauthorized goes out via this approach in the garbage truck etc. Check items against gate pass of all items going out verify it and sign it with time. To ensure that no haphazard parking or like takes place near the gate which could cause obstruction. To ensure no unauthorized person goes into the Parking. To keep a watch on the hotel perimeter walls from the gate on the both sides. To ensure that no posters are permitted to be posted on neither hotel perimeter wall, nor any wall writings are permitted to be made. To ensure safekeeping / maintenance of the telephone and to promptly attend telephone provided in the guardhouse. Before dismounting of shift SA will debrief the Security Executives/Assistant Manager/Manager/Security Director on duty for the area of his responsibility and also write in the Security Associate Log Book. Perform any other task assigned by Security Executives/Assistant Manager/Manager/Security Director.

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