Job Description

JOB DESCRIPTION CIB - Securities Services Client Services and Solutions -Client Optimisation Program (Vice President)


The Securities Services Business is embarking on a strategically important global, multi-year Operating Model Optimization Programme (OMOP) to improve the end to end operating model with our clients, increase client integration, and enhance our ability to scale the Securities Services business. Joint roadmaps will be developed with Clients, & outputs will feed into the Securities Services Investment Initiatives process.


The team is looking for a high-performing Vice President who will assume a key role in the successful delivery and execution of OMOP


The successful candidate will work closely with the Global and Regional Client Service leads for the program, the Product and Ops leads and the PMO team in Operations to define the Client Service strategy, develop execution plans, build a client centric organization and manage the Client impacting workstreams across Client Service, Product, Product Development, Operations and Technology stakeholders.


The successful candidate will be a strong communicator with outstanding executive presentation skills, ability to bring people together, and influence colleagues at multiple levels of the organization.




Job responsibilities :


• Strategic Thinking: Develop and execute a comprehensive strategy for optimizing client service delivery and optimizing client behavior, identify areas for improvement and implement solutions to enhance client satisfaction.


• Program Management: Oversee the client impacting workstreams for the Optimisation Program, including monitoring performance metrics, ensuring key deliverables are met to achieve the program objectives.


• Stakeholder Management: Collaborate with key stakeholders in Client Service, Sales, Product, Product Development, Operations and Technology to align program goals with organizational priorities.


• Resource Allocation: Manage Client Services resources to effectively to achieve maximum impact. Identify opportunities for investment in technology or process improvements, as well as changes to client behavior, to enhance client service delivery and improve the operating model across clients.


• Performance Analysis: Utilize data analytics and feedback mechanisms to evaluate the effectiveness of client service initiatives. Regularly report to senior management, highlighting successes and areas for improvement.


• Coordinating client training for proprietary JPM technology



Required qualifications, capabilities and skills:

• Bachelor's degree in Finance, Business, or a related field. Advanced degree such as MBA, CFA or relevant certifications preferred
• Proven track record of leadership in managing global projects, working with multiple senior stakeholders, with the ability to oversee multiple initiatives simultaneously
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Analytical mindset, with the ability to interpret data and make data-driven decisions
• Demonstrated ability to drive change and implement process improvements in a complex organizational environment
• Prior Securities Services experience in Operations, Product or Client Service would be beneficial, fund accounting or custody background preferred
• Strong presentation and analytical skills, speaking and oral skills. Ability to summarize, simplify and communicate detailed and complex information to a broad range of team members across the seniority spectrum, whether verbally or written
• Effective problem solving and ability to exercise sound judgment and make effective decisions on behalf of the client and JPM. Ability to prioritize, handle multiple tasks and work with minimal supervision
• Hands-on experience with data management and visualization tools will be an added advantage


ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.







ABOUT THE TEAM


The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.



J.P. Morgan delivers investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. Teams support clients across a global custody network spanning 100 markets, with custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions. Clients include asset and fund managers, asset owners, banks and broker-dealers, hedge funds and alternative investors, and insurance companies.