You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence. Your Role You will focus on developing + diversifying business in line with financial + volume targets. Your Responsibilities To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals. To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions. To monitor competition by gathering current marketplace information on pricing + products. To report customer feedback to the CCL team, supporting resolutions as required. To align with CCL colleagues when onboarding new customers. To maintain + update the most relevant customer information in internal systems. To regularly review customer portfolios with the CCL Managers + team. To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL. Your Skills and Experiences Good Freight Forwarding Knowledge. Excellent Communication & Presentations Skills. 5 to 6 years of relevant experience.
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