Job Description

About the job

You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.

Your Role

You will be responsible for developing + diversifying business in line with financial + volume targets.

Your Responsibilities

You will be responsible for developing + diversifying business in line with financial + volume targets.You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:

• To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
• To align your sales efforts with customer care location (CCL) managers, pricing + business development teams, including pricing decisions.
• To monitor competition by gathering current marketplace information on pricing + products.
• To report customer feedback to the CCL team, supporting resolutions as required.
• To align with CCL colleagues when onboarding new customers.
• To maintain + update the most relevant customer information in internal systems.
• To regularly review customer portfolios with the CCL Managers + team.
• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.

Your Skills And Experiences

• Minimum 5 - 6 years work experience in sales, particularly in the freight forwarding industry.
• Strong customer service skills to build and maintain client relationships.
• Excellent communication and team player skills, professional selling and problem-solving abilities, and computer literacy.
• Ability to work well within a team and support colleagues as needed.

Job Type: Permanent

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus