Job Description

You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence. Your Role
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You will be responsible for developing + diversifying business in line with financial + volume targets. Your Responsibilities
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You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:

• To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
• To align your sales efforts with customer care location (CCL) managers, pricing + business development teams, including pricing decisions.
• To monitor competition by gathering current marketplace information on pricing + products.
• To report customer feedback to the CCL team, supporting resolutions as required.
• To align with CCL colleagues when onboarding new customers.
• To maintain + update the most relevant customer information in internal systems.
• To regularly review customer portfolios with the CCL Managers + team.
• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.

Your Skills and Experiences
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• Excellent Communication and presentation skills.
• Graduation is mandatory.
• Relevant work experience of 6-8 yrs.
• Strong focus on customer + stakeholder relationships along with strong time management will be key to success.

About Kuehne+Nagel

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.



As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.


CONTACT


Arti Pandey


arti.pandey@kuehne-nagel.com