Sea Logistics Customer Care Manager
Year Chennai, Tamil Nadu, India
Job Description
Sea Logistics Customer Care Manager | India | IN2117278You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of customer excellence.YOUR ROLEYou will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.YOUR RESPONSIBILITIESYou will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
- To deliver + reinforce our CCL core competencies.
- To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
- To ensure the best-in-class customer onboarding + relationship management.
- To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
- To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
- To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
- To anchor the usage + improvements of CCL core systems.
- To drive customer adoption of our eco-system.
arti.pandey@kuehne-nagel.com
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Job Detail
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Job IdJD3493936
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear