Level 2 | 5- 8 YRS

• Minimum 5+ years of experience in storage adminstration and remote infrastructure management
• 4+ years working experience in managing medium to large NetApp/EMC storage environment
• Good experience in Netapp 7-Mode and C-mode administration/ Good knowledge of atleast 2 EMC enterprise class storage administration

Hands on experience in configuring storage replication and restoration methods.

• Responsible for resolving all technical incidents escalated by the L-1 team
• Analyze Change Request; review change requests with the client & stake holders; validate the information and execute - High complexity; Critical & Emergency Changes
• Participate in Problem Management review meetings and provide root cause analysis
• Ability to handle and drive Incident Review bridges by identifying potential Problems; recommend solutions to be implemented
• Preferable to have work experience on storage migration and storage upgrade projects
• Responsible for SLA compliance
• Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders Good knowledge on ITIL process
• Technical Certification on Netapp / EMC is desired and preferred.
• Flexible to work on 24/7 rotational shifts

Together, as owners, lets turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team one of the largest IT and business consulting services firms in the world. Your future duties and responsibilities Required qualifications to be successful in this role