Job Description

Education


• Bachelor's degree or equivalent recent hands-on SD-WAN experience


Preferred Certifications


• CCNP
• Implementing Cisco SD-WAN Solutions (ENSDWI) v2.0


Work Experience


• 7+ years' experience deploying and implementing core route/switch and data center networks by industry best practices
• 3+ years' experience deploying and implementing Viptela SD-WAN solutions
• Meraki experience preferred
• SD-WAN implementation and migration experience and SDA implementation experience
• Familiar with design best practices for core network and SD-WAN solutions
• Experience initiating and working through OEM TAC cases
• Extensive Nexus 7K/5K/2K experience is required
• Experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling)
• Working technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP), and security protocols (SSH, HTTPS, AAA, IPSec, TustSec)
• Strong IP communication and routing knowledge are required (OSPF, EIGRP, BGP)
• Experience with inter-company routing is preferred
• Understand WAN/LAN and transport technologies (Ethernet, Frame Relay, DMVPN, WAAS, and MPLS)
• Experience with network automation using Ansible or other orchestration tools
• Configuration management of networking devices using automation tools (APIC-EM, Cisco Prime) and API scripting with Python
• Cisco partner post-sales consulting experience is strongly preferred
• Knowledge or experience with Nexus 9K and ACI is a plus
• NOC or Managed Services experience a plus
• Experience with ITIL protocols a plus
• Experience with Fortinet and/or Palo Alto SD-WAN solutions

Requirements:
World Wide Technology has an opportunity available for a Day 2 Support Engineer, specializing in SD-WAN technologies, to support our Advanced Technology Solutions group. The Engineer will be working with our Day 2 Support customers both in an advisory role and change implementor. This position is remote but may require 10% travel.





Job Responsibilities/Essential Functions/Competencies

• Review and validate understanding of customer environment requirements
• Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices
• Monitor network performance and troubleshoot problem areas as needed
• Ability to read and understand a Statement of Work
• A self-starter that can work remotely or with little supervision
• Provide peer reviews for engineering teams to ensure design compliance
• Coach and mentor other engineers on best practices
• Manage, configure, & troubleshoot components of SD-WAN technologies with a focus on Viptela and Meraki.
• Manage, configure and troubleshoot components of Fortinet and Palo Alto devices in SD-WAN environment.
• Attend and lead customer facing meetings/discussions
• Advanced understanding of SD-WAN protocols
• Assist peer engineers with related Managed Services technologies as skillset allows
• Deliver consistently high levels of customer service while operating in a 24/7/365 environment (8 hour shifts + on-call rotation)