Sdo Authorizer Rl Emerging Market (rl Em) Branch Operations

Year Punjab, India

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:SDO Authorizer - RL-Emerging Market (RL-EM)-Branch OperationsSERVICE DELIVERY OFFICER (SDO)KRAs:

Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping.
Regular generation of leads for NTB customer and cross sell.
The SDO will act as a backup to the SO.
Non-transaction related servicing at the Branch - Audit, Reconciliation of Branch Accounts
Customer query resolution -
Should have a desire to know and understand financial terminology
Cross selling of financial products
Exploitation of other business opportunities sensed.
Providing quality of experience that will ensure retention and positive word-of-mouth.

EXPERIENCE, QUALIFICATIONS & QUALITIES: * Atleast 3 years in branch banking operations.

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