Sdo Authorizer Branch Banking Branch Banking

Year    Pune, Maharashtra, India

Job Description


:SERVICE DELIVERY OFFICER (SDO)KRAs:

  • Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping.
  • Regular generation of leads for NTB customer and cross sell.
  • The SDO will act as a backup to the SO.
  • Non-transaction related servicing at the Branch - Audit, Reconciliation of Branch Accounts
  • Customer query resolution -
  • Should have a desire to know and understand financial terminology
  • Cross selling of financial products
  • Exploitation of other business opportunities sensed.
  • Providing quality of experience that will ensure retention and positive word-of-mouth.
EXPERIENCE, QUALIFICATIONS & QUALITIES: * Atleast 3 years in branch banking operations.
  • Post-graduate or graduate with appropriate experience.
  • Primary motivation customer service through querry resolution
  • A senior teller or branch operations person.
TARGET COMPANIES: HDFC Bank, ICICI Bank, IDBI Bank, UTI BankAGE: 23-25 yearsOTHERS:Reporting to: SMTHE ROLE (bold):Customer service at the Branch, customer retention

Kotak Mahindra Bank

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Job Detail

  • Job Id
    JD3441672
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pune, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year