Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping.
Regular generation of leads for NTB customer and cross sell.
The SDO will act as a backup to the SO.
Non-transaction related servicing at the Branch - Audit, Reconciliation of Branch Accounts
Customer query resolution -
Should have a desire to know and understand financial terminology
Cross selling of financial products
Exploitation of other business opportunities sensed.
Providing quality of experience that will ensure retention and positive word-of-mouth.
EXPERIENCE, QUALIFICATIONS & QUALITIES: * Atleast 3 years in branch banking operations.
Post-graduate or graduate with appropriate experience.
Primary motivation customer service through querry resolution
A senior teller or branch operations person.
TARGET COMPANIES: HDFC Bank, ICICI Bank, IDBI Bank, UTI BankAGE: 23-25 yearsOTHERS:Reporting to: SMTHE ROLE (bold):Customer service at the Branch, customer retention