Sdo Authorizer Branch Banking Branch Banking
Job Description
SERVICE DELIVERY OFFICER (SDO)
KRAs:
• Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping.
• Regular generation of leads for NTB customer and cross sell.
• The SDO will act as a backup to the SO.
• Non-transaction related servicing at the Branch - Audit, Reconciliation of Branch Accounts
• Customer query resolution -
• Should have a desire to know and understand financial terminology
• Cross selling of financial products
• Exploitation of other business opportunities sensed.
Providing quality of experience that will ensure retention and positive word-of-mouth.
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EXPERIENCE, QUALIFICATIONS & QUALITIES:
• Atleast 3 years in branch banking operations.
• Post-graduate or graduate with appropriate experience.
• Primary motivation customer service through querry resolution
A senior teller or branch operations person.
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TARGET COMPANIES: HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank
AGE: 23-25 years
OTHERS:
Reporting to: SM
THE ROLE (bold):
Customer service at the Branch, customer retention
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Job Detail
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Job IdJD3378974
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear