Job Description

Details:Looking for Service Delivery Manager (Recruitment) for India staffing with good communication skills. Good experience working with Automobile client.Location- ChennaiWe are seeking a highly experienced and results-driven Service Delivery Manager (Recruitment) with over 12 years of experience. The ideal candidate will be responsible for overseeing and managing the delivery of recruitment services to clients, ensuring high-quality candidate sourcing, selection, and placement, while maintaining client satisfaction. You will be expected to drive strategic recruitment processes, manage a team of recruiters, and maintain a seamless service delivery framework in alignment with client needs.Job RequirementsDetails:Recruitment Strategy & Execution:

• Develop and execute recruitment strategies that align with client needs and organizational objectives.
• Provide oversight and direction to recruitment teams to ensure timely and high-quality delivery of candidates for a wide range of roles.
• Manage multiple recruitment processes simultaneously, ensuring all roles are filled within established timelines.
• Analyze recruitment trends and data to proactively adjust strategies and improve outcomes.

Client Management:

• Build and maintain strong relationships with clients, serving as the primary point of contact for all recruitment-related queries and service updates.
• Ensure that recruitment services meet client expectations and adjust services as required based on client feedback.
• Present regular performance reports to clients, highlighting recruitment progress, challenges, and success metrics.
• Ensure compliance with all service level agreements (SLAs) and KPIs.

Team Leadership & Development:

• Lead, mentor, and motivate a team of recruiters and talent acquisition professionals to achieve recruitment targets.
• Provide ongoing training and professional development opportunities for the recruitment team.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Foster a positive and high-performance team culture focused on continuous improvement.

Process Improvement & Quality Assurance:

• Monitor and improve recruitment processes, ensuring efficient and effective delivery of services.
• Implement best practices and innovative approaches to sourcing, interviewing, and onboarding candidates.
• Conduct regular audits of recruitment processes and results to ensure compliance with company policies and client requirements.
• Identify areas for continuous process improvement and cost optimization.

Stakeholder Management & Reporting:

• Act as the liaison between internal teams and clients, ensuring effective communication and coordination.
• Oversee the preparation of reports detailing recruitment progress, metrics, and insights for senior leadership and clients.
• Provide strategic advice and guidance to clients on recruitment trends, talent market conditions, and workforce planning.

Budget and Resource Management:

• Manage recruitment budgets, ensuring cost-effective solutions without compromising quality.
• Allocate resources appropriately across recruitment projects and teams to meet client demands.
• Optimize the use of recruitment tools, technology, and platforms to streamline operations.

Compliance & Risk Management:

• Ensure compliance with all relevant recruitment laws, regulations, and industry standards.
• Manage risk and resolve any issues that arise throughout the recruitment process, from candidate sourcing to placement.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).
• A minimum of 12 years of experience in recruitment, with at least 5 years in a managerial or leadership role.
• Proven track record in managing large-scale recruitment projects and leading recruitment teams.
• Strong understanding of recruitment best practices, tools, and techniques.
• Excellent client relationship management skills with the ability to manage multiple stakeholders.
• Exceptional communication and interpersonal skills.
• Experience with recruitment technologies (ATS, CRM, job boards, etc.) and reporting tools.
• Ability to work under pressure, manage tight deadlines, and drive results.
• Strong problem-solving and decision-making abilities.

Pay Range:Based on Experience

Stefanini