Hiver

Unicorn Bengaluru/ Bangalore
5-10 yrsExperience
15L - 30LSalary
Series B Start-up 51-200 employees

What you\'ll do :

• Build a new API for our users, or iterate on existing APIs
• Build Evented Systems using highly Scalable Message Brokers like Kafka, RabbitMQ, etc
• Build frameworks to monitor and improve the performance of our systems
• Creating New Support Channels like Chat, Social Media and SMS for our customers
• Build new systems to securely store sensitive data
• Design, build and maintain APIs, services, and systems across Hiver's engineering teams
• Debug production issues across services and multiple levels of the stack
• Work with engineers across the company to build new features at large-scale
• Improve engineering standards, tooling, and processes

What makes you a great fit :

• Have worked in scaling backend systems over at least 5 years
• Enjoy and have experience building Lean APIs and Amazing Backend Services
• Think about systems and services and write high-quality code. We work mostly in Python, with some Javascript. However, languages can be learned: we care much more about your general engineering skill than - knowledge of a particular language or framework
• Have worked extensively with SQL Databases and understand NoSQL databases and Caches
• Have experience Deploying applications on the cloud. We are on AWS, but experience with any cloud provider (GCP, Azure) would be great
• Hold yourself and others to a high bar when working with production systems
• Take pride in working on projects to successful completion involving a wide variety of technologies and systems
• Thrive in a collaborative environment involving different stakeholders
• Enjoy working with a diverse group of people with different expertise

About Hiver

Hiver is the worlds first customer service platform built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Vacasa, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver. After an initial round of angel funding from Citrix Startup Accelerator and Paytm Founder Vijay Shekhar Sharma, Hiver raised a $4 million Series A round of funding in 2018 from Kalaari Capital and Kae Capital. And in 2022, Hiver further raised $22m in Series B, led by K1 Capital, with participation from existing investors - Kalaari Capital, Kae Capital and AngelList.
Company Type

Start-up
Website http://hiverhq.com
Company Size

51-200 employees
Headquarters

San Jose, United States