Job Description

Position/Title: Service now_ Scrum MasterYears of Experience: 10-18 YearsWork Location: PAN INDIANotice Period: Immediate joiners to 10 DaysJD for Scrum Master
ServiceNow Agile Coach ITIL FocusJob Title ServiceNow Agile Coach ITIL Focus
Department IT
Summary
We are seeking a highly experienced and passionate ServiceNow Agile Coach to
join our team and play a key role in facilitating the successful adoption of Agile
methodologies for ServiceNow development projects with a strong emphasis on IT
service management ITSM best practices aligned with ITIL You will champion Agile
principles coach and guide development teams and ensure the smooth execution of
Agile frameworks within the ServiceNow environment with a specific focus on
integrating ITIL processes
Responsibilities
Coach and guide ServiceNow development teams on Agile methodologies
Scrum Kanban and best practices with a focus on ITIL processes Incident Problem
Change Configuration Management
Facilitate all Scrum ceremonies Sprint Planning Daily Standups Sprint
Reviews and Sprint Retrospectives while ensuring alignment with ITIL processes
Manage the ServiceNow project backlog including user stories epics tasks
and ensuring traceability to ITIL processes
Foster collaboration and communication between development teams
business stakeholders product owners and ITIL process owners
Remove roadblocks and impediments that hinder team progress considering
both Agile and ITIL perspectives
Ensure transparency and visibility into project progress through reports and
dashboards aligned with ITIL metrics
Continuously monitor and improve team performance using Agile metrics
velocity burndown charts and ITIL metrics resolution times incident volume
Promote a culture of continuous improvement within the ServiceNow
development process integrating Agile and ITIL best practices
Stay uptodate with the latest trends and innovations in Agile methodologies
ITIL best practices and the ServiceNow platform
QualificationsBachelors degree in Computer Science Information Technology or a related
field or equivalent experience
Minimum 5 years of experience in Agile coaching or IT service management
ITSM
Certified Scrum Master CSM or Professional Scrum Master PSM certification
preferred
ITIL certification ITIL Foundation ITIL Specialist highly desirable
Indepth knowledge of Agile principles and methodologies Scrum Kanban
Deep understanding of ITIL processes and their integration with Agile
practices
Proven experience in coaching and guiding IT teams on Agile and ITIL
adoption
Excellent facilitation communication and coaching skills
Ability to build strong relationships and navigate team dynamics
Problemsolving and critical thinking skills
Experience with Agile project management tools Jira Trello
Passion for Agile methodologies continuous improvement and IT service
management
We are an equal opportunity employer and value diversity at our company We do not
discriminate on the basis of race religion color national origin gender sexual
orientation age marital status veteran status or disability status.If intrested please share me your resume to aeduru.tejaswi@cielhr.com

Ciel HR