Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.What we offer:Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.Requirement:

• People Engagement: Establishing and developing effective people and process leadership, employee engagement and talent pipeline developing the right capabilities to prepare the organization for the future.
• Stakeholder Management: Effective & structured collaboration with centre and Maersk front office stakeholders in different counties, transformation, functional product teams, finance teams and program Management Teams.
• Continuous Improvement: Make sure the performance review structure is in place. Identify process gaps, root causes and be actively involved in working on improvements to key processes to improve the KPIs and service levels to get on timely delivery and proactive notification to the customer.
• Ensuring the overall Global service centre scope of services to achieve the KPI targets and exceed end customer experience.
• Ability to problem solving and recommend appropriate course of action creating value for the customer
• Transformation: Responsible for ensuring adherence to migrations framework by aligning the GSC service catalogue and contribute towards achieving successful migration during Cargo wise implementation and other platform changes as per the plan for AIR & LCL freight forwarding operations.
• Drive Standardization to improve process efficacy to ensure the optimal capacity utilization.
• Regular volume, productivity, and capacity utilization reviews with the teams.

Required Qualifications:

• Total experience 10-15 Years with 3-6 Years of People leadership (30-70 FTE span)
• Candidates should have excellent comms skills.
• Education: Bcom, Mcom, MBA finance (Finance background)
• Domain : P2P, ATP, OTC Finance Functions OR Customer Service
• Behaviour: High sense of urgency, Articulate, Should have presented to Sr leadership, Detailed, people-focused with 90% Gallup or engagement scores, Engagement with External stakeholders and customers is an added advantage.

Tech: Good if the person worked in SAP, SAP reporting, Excel, and Job Costing * Shipping Industry experience is not a must have. Can look at candidates with BPO experience and Finance background.

• International clients / projects handling exposure (Europe is preferred) is a must have skill for the role.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Maersk