Scheduler Wfm
Job Description
ROLE: Scheduler
DESIGNATION: Analyst - Workflow Management
LOCATION: Bangalore
YEARS OF EXPERIENCE: 2+ Years
Role and key responsibilities:
Generate and publish schedules post forecast is released.
Run scheduling scenarios with all constraints like shrinkage, shift duration etc.
Exposure to leave management system.
Resolve escalated issues and requests from Client Partners.
Schedule Optimization such as breaks while preparing schedules.
Monitor WFM mailbox real-time and respond to each request which the team receives from Global team.
Initiates and manages scheduling communications between respective teams.
Key Skills & Knowledge:
Effective communication skills.
Good knowledge of MS Excel & Power point.
Proficiency with computers
Willing to work in a 24•7shift environment
Drive for self-learning and knowledge enhancement
Contact Centre Workforce Management experience
Extensive experience with WFM software.
Exposure to Aspect WFM tool shall be an added advantage
Ability to simplify complex operations into repeatable processes
Comfortable in fast-paced environment
Ability to make decision in time sensitive ambiguous situations
Job Type: Full-time
Pay: Up to ?550,000.00 per year
Benefits:
• Health insurance
Schedule:
• Day shift
Supplemental Pay:
• Performance bonus
Work Location: In person
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Job Detail
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Job IdJD3543064
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear