Work on inbound calls for queries for small business clients. Serve as subject matter expert for small business clients. Develop and leverage a broad understanding of ADP products in support of client needs. Take ownership and provide end to end solutions for clients Strong focus on creating Positive Defining moments in every client interaction. Resolve routine customer concerns with pre-defined solutions while looking for solutions that will allow our customers to focus on their core business. Should be willing to work in rotational shift (US Shifts) ##LI-DNI Excellent communication skills are required for this role with no evidence of regional language influence. Ability to hold a conversation and engage the client for a long duration. Listening and probing skills should be excellent. Should be able to display empathy and acknowledge appropriately. Ability to articulate complex resolutions in a simplified manner Mastery and control over verbal communication Proven proficiency in prioritizing critical client issues and managing workflow (Required) Proficiency in the use of PC applications (Required) Excellent in both Oral and written communication Working knowledge of payroll and benefits administration is helpful (Highly Preferred) Strong interpersonal, conflict management, and mentoring skills Effective team management, time management skills, organization, and planning required Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP\xe2\x80\x99s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP\xe2\x80\x99s culture and our full set of values.