Job Description

Key Responsibilities :- Help Customers : Answer customer questions and concerns through phone calls, emails, and live chats quickly and politely.- Solve Problems : Handle and fix any issues or complaints from customers to make sure they\'re happy with our service.- Know Our Products : Learn about our products or services so you can provide accurate information and support.- Follow Up : Make sure any issues or questions are fully resolved and follow up with customers if needed.- Gather Feedback : Collect feedback from customers and share any common issues with our team to help improve our service.- Work with the Team : Collaborate with other team members to solve complex problems and enhance customer service.Qualifications :- Experience : Previous experience in customer service is helpful but not necessary. Experience with phone calls, emails, and live chats is a plus.- Communication Skills : Strong skills in talking and writing clearly and effectively.- Problem-Solving : Ability to think critically and solve problems on your own.- Tech Skills : Comfortable using CRM systems and chat software. Basic knowledge of MS Office (Word, Excel, Outlook) is needed.- Customer Focus : Ability to understand and meet customer needs with kindness and professionalism.- Organizational Skills : Good at managing multiple tasks and prioritizing them.- Flexibility : Able to adapt to changes and handle various customer issues calmly. (ref:updazz.com)

updazz .com