Location - Mumbai, IndiaJob PurposeAs senior SAP Analyst with 3-5 years SAP experience, you will have to bring support to end users by taking in charge complex Incident or Service Request with for instance SAP authorization management. Moreover, you will have to contribute to evolution or implementation of new functionalities by taking in charge the clarification of the business needs. Make or coordinate the analysis, customization, testing, documentation and give training. As potential lead of change, you may also be responsible for activities entrusted to an external partner.Key ResponsibilitiesThe candidate will take in charge via JIRA, service request and incident coming from end-users. In the context of change request or projects, he will have to clarify business needs, to analyze, to specify, to customize, to test, to document and to train.Deliverables:The candidate will have to reach Service Level Agreement objectives in the treatment of incident or service request. He will have to realize his action (customize, tests, documentation, training support) in time in context of evolution or projects.Education & Experience
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