Job description
• Identify and resolve complex technical issues within our customer service-level agreements.
• Translate Business User functional requests requirements to build technical objects utilizing best practices.
• Able to perform under pressure during times like a system down situation.
• Ability to work across multiple teams to troubleshoot and resolve issues.
• Conduct working sessions with business users as required.
• Understanding of SAP S/4 HANA/IBP/ECC/APO/GTS and table structures, data elements/fields, & table inter-dependencies.
• Able to work with Basis team during troubleshooting providing guidance when required.
• The ability to research and apply OSS notes as required to resolve issues.
• Will need to become proficient in working within our ticketing system - ServiceNow.
• Must be a self-starter with ability to manage work with minimal supervision.
Will work with operations team in support break/fix activities as well as some project work.
• Desired Candidate Profile
Qualifications :BACHELOR OF ENGINEERING
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