Job Description

About Client:One of our MNC clients offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 145,000+ professionals across 90+ countries helping 1100+ clients, it provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative's Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.: SAP Retail Consultant with Japanese ExpertisePosition Overview: We are looking for an experienced SAP Retail Consultant with fluency in Japanese to support our clients in the retail industry. The ideal candidate will have in-depth knowledge of SAP solutions tailored for retail businesses, including SAP CAR (Customer Activity Repository), SAP S/4HANA for Retail, and other relevant SAP Retail modules. This role requires expertise in implementing and supporting retail-specific processes such as merchandise management, pricing, inventory management, and omnichannel integration. Fluency in Japanese is essential for communicating with Japanese-speaking clients and teams, ensuring a successful implementation and support of SAP solutions in the retail domain.Key Responsibilities:SAP Retail Module Implementation & Support:

• Lead the implementation, configuration, and support of SAP Retail solutions, including SAP S/4HANA for Retail, SAP CAR, and SAP Retail Pricing.
• Support and configure retail-specific processes like merchandise management, inventory management, retail pricing, promotions, and store operations.
• Collaborate with business stakeholders to understand retail business processes and translate them into SAP solutions.

Client Communication & Documentation (Japanese):

• Serve as the main point of contact for Japanese-speaking clients, understanding their retail business needs and offering customized SAP solutions.
• Communicate effectively with Japanese clients and internal teams, ensuring alignment between business requirements and SAP solutions.
• Prepare project documentation, user manuals, and training materials in Japanese, ensuring accuracy and cultural relevance.

Cross-Functional Collaboration:

• Work closely with SAP MM, SAP FICO, SAP SD, and SAP WM teams to ensure seamless integration between SAP Retail solutions and other SAP modules.
• Coordinate with business teams and IT to optimize the end-to-end retail supply chain, from procurement to point of sale (POS) and customer experience.
• Support the integration of SAP Retail with external systems such as point-of-sale (POS) systems, eCommerce platforms, and third-party logistics providers.

System Configuration & Customization:

• Configure and customize SAP Retail solutions to meet the specific needs of retail businesses, including inventory management, pricing, promotions, and demand forecasting.
• Ensure that retail-specific functionalities such as store replenishment, seasonal assortment planning, and omni-channel operations are fully supported within the SAP system.

Troubleshooting & Issue Resolution:

• Troubleshoot SAP Retail system issues and provide timely solutions to minimize disruptions in retail operations.
• Provide post-implementation support to resolve any system-related issues, ensuring continuous system performance and stability.

Testing & Quality Assurance:

• Coordinate system testing and user acceptance testing (UAT) to ensure that SAP Retail configurations meet business requirements and function correctly.
• Work with Japanese clients to facilitate and validate testing scenarios, ensuring all business processes are covered and accurately reflected in the SAP system.

Training & Knowledge Transfer:

• Conduct end-user training sessions in Japanese to empower clients to use SAP Retail functionalities effectively.
• Create training materials, guides, and job aids in Japanese for end-users to support a smooth transition to SAP Retail systems.
• Provide ongoing knowledge transfer to clients on new features, updates, and best practices related to SAP Retail.

Continuous Improvement:

• Identify opportunities for process optimization and system improvements in the SAP Retail landscape.
• Stay up to date with SAP's latest retail innovations and industry trends, proposing enhancements to improve client operations and performance.
• Recommend and implement improvements for business processes, leveraging SAP Retail capabilities to enhance operational efficiency.

Required Skills & Qualifications:Experience:

• 3-5 years of experience in SAP Retail, including experience in SAP S/4HANA for Retail, SAP CAR, SAP Retail Pricing, and other related SAP modules.
• Strong understanding of retail business processes such as merchandise management, pricing, inventory, promotions, and omni-channel retail.
• Prior experience working with Japanese clients or within a Japanese-speaking environment is highly preferred.

Technical Skills:

• Extensive knowledge of SAP Retail solutions and integration with other SAP modules (SAP MM, SAP SD, SAP FICO).
• Hands-on experience with retail-specific functionalities such as POS integration, merchandise planning, promotions, and retail analytics.
• Familiarity with eCommerce integration, customer experience solutions, and mobile applications in the retail domain is a plus.

Language Proficiency:

• Fluency in Japanese (written and spoken) is essential for communicating with Japanese-speaking clients and teams, including preparing documentation and conducting training in Japanese.
• Proficiency in English is required for collaboration with global teams and documentation.

Soft Skills:

• Strong communication and interpersonal skills, with the ability to explain complex technical concepts to business stakeholders.
• Ability to manage multiple projects and meet deadlines in a fast-paced retail environment.
• Strong analytical and problem-solving skills, with the ability to identify and address issues quickly and effectively.
• Collaborative team player with experience working in multicultural teams.

Educational Qualifications:

• Bachelor's degree in Information Technology, Business, Retail Management, or a related field.
• SAP certification in Retail or S/4HANA for Retail is a plus.

Additional Information:

• Ability to travel to Japan or work remotely with Japanese teams.
• Familiarity with Japanese business culture, retail operations, and regulatory requirements is a plus.
• Experience working in retail sectors such as fashion, electronics, or consumer goods is advantageous.

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