Job Description

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what\'s good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people\'s lives every day.And we need people like you to make it happen.We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet.Job SummaryTetra Pak Global Information Management (Global IM) supports the Tetra Pak Group with all aspects of Information Management. We set the Information Management strategy and standards and work together with Tetra Pak\'s Global Process Owners to automate our business processes making sure we run projects & services that provide the greatest value for Tetra Pak and its customers. Global IM has approx. 900 employees in four main sites: Chakan in India, Lund in Sweden, Denton in the USA and in Singapore.We are based in Chakan, PuneTransport Services Provided, Work Mode : Hybrid : 2 days\' Work from Home and 3 days\' Work from Office.Work from Office timings: IST 07:30 am to IST 04:30 pmWhat you will do1. Troubleshoot issues reported by users and develop bug fixes

• Handle tickets reported in a timely manner with high quality solutions.
• Resolve incidents to meet aggressive resolution targets defined by service level agreement.
• Identify and/or resolve root causes for incidents and defects with help from teammates or developers.
• Analyse and propose optimal design changes to improve the existing solution
• Create GAPs where appropriate and follow up with project team
• Provide Analysis, Configuration, Testing, Rollout, Training and Documentation when involved in project work
• Develop and drive the implementation of Concur best practices and standards. Engage and support good experience exchange between sites.
• Participate in knowledge transfer from Projects and provide feedback to solution
• Analyse ticket bank for possibilities: of the future improvements, documentation update, training demands to keep high level of super user competence

2. Stakeholder Management3. Deliver GAPs collaboration with Global Process team

• Gather and clarify business As-Is and To-be requirements with high level of IT and Business intelligence and adequate level of details.
• Collaborate with Subject Matter Expert, Process experts to design an optimal solution according to best practices. Generate and challenge several solutions from different perspectives prior discussing them with Stakeholders.

4. Develop team competence

• Provide relevant Knowledge Transfer to respective SDT team members
• Make sure to have good knowledge and understanding on Delivery Service and Deliver Project Processes, and be compliant.
• Ensure process compliance and internal processes are followed
• Analyze current environment, propose improvement, and execute internal improvement projects

We believe you haveMust Have Skillset

• 5 - 8 years\' experience of Concur as System Analyst with good understanding of Concur process & functionality. i.e. Concur administration, Concur Travel, Trip Request and Expenses
• Experienced with at least two or more Concur implementations.
• In the end-to-end implementation, undertaken roles in all key phases from Project Preparation, Business Blueprint, Realization, Final Preparation, Go Live & Support
• Excellent understanding of integration with ECC and SAP S4
• In-depth knowledge of ITIL processes such as Service Design, Service Transition, etc.

Good to have Skillset

• Good knowledge of Concur Configuration
• SAP FICO Certification is a plus
• Basic ABAP skills - able to write program\'s specification for interface is a plus

Soft skills

• Possess good communication and interpersonal skills to manage stakeholders at different levels and roles within and outside of the Global IM.
• Strong verbal English ability. Strong integration with colleagues, users and business partners around the world
• Sensitive to differences in culture, yet able to put work as a priority in an appropriate way when dealing with colleagues across cultures and borders.

Result-oriented & concluding work ethic to always deliver on-time, on-scope and on-budgetWe Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply NowIf you are inspired to be part of our promise to protect what\'s good; for food, people, and the planet, apply through our careers page at .This job posting expires on 18/07/2024If you have any questions about your application, please contact Poonam Agarwal.Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Tetra Pak