Job Description

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! SUMMARY What you\'ll do The primary function of the Technical Support Engineer is to provide dependable and timely resolution for complex software issues related to the SAP Ariba product area. The Engineer also should possess a strong focus on customer service and communication that results in an exceptional user experience and also uses the knowledge interfaces with 3rd party vendors and internal technical teams to drive issues to resolution. In-depth understanding of cloud technologies and related aspects of life cycle management. Demonstrates competency with the full suite of SAP Ariba Solutions, understanding and proficiency of procurement business process and integration topics. Build partnerships with customers to proactively deliver expertise and improve customer value of SAP Ariba solutions Provide on-call support during weekends as required by a rotational schedule What you bring Engineering Graduate with minimum 3 to 8 years of Ariba experience. The Engineer must be flexible to work in shifts. Experience working with an enterprise cloud application is preferred. Hands on experience of SAP Ariba Upstream integrating with Business Network and ERP Understanding of object-oriented methodologies, SQL and programming in Java. In-depth understanding of cloud technologies and related aspects of life cycle management is a must. The Engineer must focus on customer service and communication and also have knowledge to interface with 3rd party vendors and internal technical teams to drive issues to resolution. Good problem solving, organizational, analytical skills, time management and prioritization skills. Utilize available time efficiently in order to achieve effective and efficient results and ability to capture a complete and accurate problem/symptom description of reported issues. #SolutionSupportEngT2 We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP\'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [HIDDEN TEXT] For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 368875 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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