Job Description

: Front Office Executive/Receptionist
Location: Greater Kailash Part 2, Delhi
Company: The Face Co.

About Us:
The Face Co. is a premium aesthetic center offering world-class services such as semi-permanent makeup, expert facials, nails, and IV drips. Our mission is to redefine beauty and wellness in India by providing international-quality services locally.

We are seeking a professional and dynamic Front Office Executive/Receptionist to join our team and be the face of our brand. If you have a passion for beauty and wellness and love creating exceptional client experiences, we would love to meet you.

Key Responsibilities:

• Client Interaction & Relationship Management
• Greet and welcome clients with a warm and professional demeanor.
• Handle inquiries over the phone, email, and in person regarding services, appointments, and pricing.
• Ensure clients feel comfortable and provide them with information about The Face Co.'s offerings.
• Appointment Scheduling
• Manage the appointment booking system efficiently to ensure optimal time utilization.
• Confirm and follow up on appointments.
• Address last-minute changes or cancellations with professionalism.
• Administrative Tasks
• Maintain client records and ensure accurate data entry in the CRM system.
• Manage daily operations at the front desk, including handling payments and billing.
• Coordinate with service providers to ensure smooth workflow.
• Customer Service
• Act as the first point of contact for resolving client concerns or escalating issues to the appropriate team members.
• Collect feedback from clients to improve services.
• Facility Management
• Ensure the reception area and waiting lounge are always neat, organized, and welcoming.
• Maintain inventory of front-office supplies and coordinate with the operations team for replenishment.

Qualifications:

• Minimum 2 years of experience in a front office or customer service role, preferably in a salon, spa, or luxury retail environment.
• Proficiency in MS Office and appointment management software (training will be provided for specific software).
• Strong communication skills in English (spoken and written); knowledge of Hindi is a plus.
• Ability to multi-task and stay organized in a fast-paced environment.

Key Skills:

• Exceptional interpersonal and customer service skills.
• Professional appearance and demeanor.
• Strong problem-solving skills with a proactive approach.
• Attention to detail and ability to handle cash/credit transactions accurately.

Job Types: Full-time, Permanent

Pay: ?20,568.30 - ?25,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Greater Kailash, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Preferred)

Experience:

• salon: 2 years (Required)

Work Location: In person

Expected Start Date: 15/01/2025