Job Description

Salon Operations Area Manager|| Delhi NCR About the organization: Maison D\' Auraine is a conglomerate with a bouquet of luxury haircare, beauty, personal care, and wellness brands. We aim at offering a unique environment for our talents- a comprehensive people-friendly culture that endorses growth through innovation and a performance-driven system. Job description: Overseeing the day-to-day activities of a salon to ensure smooth and efficient operations. This role requires a combination of management, customer service, and organizational skills. The Salon Operations Manager is responsible for managing the overall operations of the salon, ensuring excellent customer service, and maximizing profitability. This role involves overseeing staff, coordinating schedules, and maintaining a high standard of cleanliness and professionalism. Key Responsibilities: 1. Staff Management: Recruit, train, and supervise salon staff, including hairstylists, aestheticians, receptionists, and support staff. Conduct regular performance reviews and provide constructive feedback. Create and implement staff schedules to ensure adequate coverage during peak hours. 2. Customer Service: Maintain a high level of customer satisfaction by ensuring exceptional service and addressing customer concerns or complaints. Train staff on effective customer service techniques and salon etiquette. Monitor client feedback and implement improvements as needed. 3. Operational Efficiency: Oversee daily salon operations to ensure efficiency and productivity. Manage inventory, order supplies, and monitor product usage to prevent shortages. Implement and maintain salon policies and procedures. 4. Financial Management: Monitor and manage salon budgets, expenses, and revenue targets. Implement strategies to increase sales and profitability. Track and analyze key performance indicators (KPIs) to make informed business decisions. 5. Marketing and Promotion: Develop and execute marketing strategies to attract new clients and retain existing ones. Collaborate with the marketing team to create promotions, events, and advertising campaigns. Utilize social media and other platforms to enhance the salon & online presence. 6. Facility Maintenance: Ensure the salon is clean, well-maintained, and complies with health and safety regulations. Coordinate repairs and maintenance of salon equipment and facilities. Oversee the ordering and maintenance of salon supplies and equipment. Qualifications: Proven experience in salon management or a similar role. Strong leadership and interpersonal skills. Excellent organizational and multitasking abilities. Knowledge of beauty industry trends and products. Familiarity with point-of-sale systems and basic accounting principles. Effective communication skills. Flexibility to work evenings, weekends, and holidays. Education: Bachelor\'s degree in Business Administration, Hospitality, or a related field is preferred. Relevant certifications in salon management or cosmetology may be advantageous. We offer: Competitive salaries Corporate bonus program Employee recognition program Employee referral program Flexible hours Comprehensive insurance plan Training & skills upgrading Social events Dynamic culture Multi-Country exposure

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