Job Description

About NeuraFlash: We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey. What sets NeuraFlash apart At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You\'ll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we\'re investing in ourselves! We are looking for a talented Salesforce Technical Architect to work in an incredibly cutting edge space - AI, Einstein and Salesforce! Working closely with and reporting to our Salesforce Practice Leader, you will be responsible for bringing Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA and launch their solutions. You\'ll help customers take advantage of our NLP-powered bots and implement solutions across digital channels. By partnering with stakeholders, you will leverage our innovation NeuraFlash technologies to help customers create an elevated and personalized customer and user experience. You will have the opportunity to: Discuss reporting needs with business users to design dashboards and reports that will provide data visibility for leadership, business groups, and the general user population. Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications. Provide insight to business users and technical team members regarding the best way to build reports and dashboards. Develop dataflows and lenses in an existing Salesforce Einstein Analytics tool to support business requirements. Establish best practices and standards for dataflow, lenses, and dashboard development and deployment. Establish operations and refresh standards based on globally aligned data strategy. Required Experience: 5+ years working on the Salesforce platform, specifically within a technical application. End-to-end project implementation including integrations with other applications such as SAP, Oracle, and MS Dynamics. Strong understanding of multi-tenant architecture and integration architecture. Solid understanding of CI/CD solutions. Solid understanding of PaaS & IaaS platforms such as Heroku, AWS, and Azure. Hands-on development experience using Apex, Lightning Components and Visualforce. Salesforce Architect Certifications (Application and System Architect). Preferred Skills: Communication: Effectively deliver solutions and influence stakeholders. Flexible: Quickly pivot and create new solutions based on customer needs. Organized: Prioritize project tasks and milestones. Motivated: NeuraFlash is growing quickly and building a community of Salesforce enthusiasts! What\'s it like to be a part of NeuraFlash Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you\'re one of over half of our NeuraFlash Family who work remotely, we\'re focused on keeping everyone connected and unified as one team. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport We know that a perfect 9-5 isn\'t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it\'s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don\'t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don\'t forget to slow down and celebrate the big things and the small things together. The \'Flashy\' Perks: Be in the right space: Work at the forefront of AI & Innovation on the Salesforce Platform. Growth: In 2021, we grew our team by close to 90%, and we plan to do the same again this year! There\'s no limit to where your career at NeuraFlash can go. L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash. Mentorship Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash. Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together. Company Retreats: This looks a little different in the age of COVID-19 but we gather the entire company twice a year to share stories & visions for NeuraFlash. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, India, and British Columbia, Canada. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, and anywhere within British Columbia for our Canadian employees !

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