Job Description

Line of Service

Advisory
Industry/Sector

Not Applicable
Specialism

Salesforce
Management Level

Manager
& Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.




Those in Salesforce system integration at PwC will focus on connecting Salesforce with other systems, applications, or databases to enable seamless data flow and process automation. You will be responsible for designing, developing, and implementing integration solutions using various integration technologies and tools, such as Salesforce APIs, middleware platforms, and web services.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.


Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:


• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Summary - As a Senior Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to: Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above. Be involved in the financial metrics. Be actively involved in business development activities to help identify and research opportunities on new/existing clients. Contribute to the development of your own and team's technical acumen. Use data and insights to inform conclusions and support decision-making. Adherence to SLAs, experience in incident management, change management and problem management. Develop new skills and strategies to solve complex technical challenges. Assist in the management and delivering of large projects. Train, coach, and supervise staff to recognize their strengths and encourage them to take ownership of their personal development. Act to resolve issues which prevent the team working effectively. Keep up to date with local and national business and economic issues. Continue to develop internal relationships and the PwC brand. Build a strong team environment that includes client interactions, workstream management, and cross-team collaboration. Actively engage in cross competency work and contribute to COE activities. Demonstrating project management skills including the ability to manage multiple projects simultaneously while being detail oriented. Minimum Degree Required (BQ) •: BE / B Tech / ME / M Tech / B.SC / B.Com / BBA Degree Preferred: Bachelor's degree Required Field(s) of Study (BQ): Preferred Field(s) of Study: BE / B Tech / ME / M Tech / B.SC / B.Com / BBA Minimum Year(s) of Experience (BQ) •: US 16 t0 20 years of experience in Salesforce Certification(s) Preferred:


Required Skills •: 16 to 20 years of experience in Salesforce with following skills
•

7+ years of SALESFORCE experience. Overall 15+ IT experience.
•

Should have strong technical skills in Salesforce to provide solution architecture, design trade-offs, and ability to decipher design choices.
•

Ability to provide technical leadership setting best practices including quality of design, implementation, maintenance, and support.
•

Strong project experience in any one of the skill set like Salesforce Field Service Lightning,Docusign/CLM,Community Cloud,Salesforce - Commerce Cloud,Salesforce - Marketing Cloud,Salesforce - Pardot,Salesforce - Tableau and Salesforce - Slack
•

Extensive experience in Force.com platform using Apex, Lightning and LWC
•

Solid Implementation experience using Sales / Service / Custom cloud.
•

Solid experience in Web services, REST API and implementing common integration patterns between Force.com, ERP and CRM systems.
•

Should have strong experience in working with middleware that supports Salesforce platforms like Mulesoft, Boomi, Informatica, Tibco, and Fusion middleware.
•

Ability to define Data migration strategies considering data volumes, external environments and migration approach.
•

Ability to address security complexities, and design solutions aligning with Salesforce security models.
•

Should have managed multi environments, multi regions complex project implementations and therefore able to define environmental and deployment strategies.
•

Experience in working with SLDS, HTML, CSS, Ajax, JavaScript, jQuery
•

Experience in working with board range of emerging Salesforce products - B2B Commerce, Tableau CRM ,CG Cloud, MFG Cloud, Loyalty cloud and Slack
•

Should have good exposure to working prominent AppExchange products aligned to different industries.
•

Good experience with proposal activities like RFI/RFP analysis, RAID analysis, resource and effort estimation for Salesforce projects.
•

Extensive experience managing and delivering multiple projects using Agile Methodology


Preferred Skills •:
•

Proven ability to look at technical processes from a strategic standpoint and understand the inter-relationships.
•

Recommend to team members or customers the appropriate and optimal use/configuration of a custom build solution.
•

Familiarity building custom solutions on: SAP, Oracle, MS-SQL Server, or other RDMS.
•

Proven track record of writing, interpreting, and managing deliverables of a consulting engagement.
•

Awareness of the changing Cloud ecosystem and adjust to new technologies, methods and apps.
•

Strong communication skills and negotiation skills, conflict resolution
•

Possess advance Salesforce certifications and Certified as Scrum Master
•

AutoRabbit - Devops tool experience
Education •(if blank, degree and/or field of study not specified)•

Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications •(if blank, certifications not specified)•

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Professional Courage, Relationship Building, Salesforce APIs, Salesforce Customization, Salesforce Development, Salesforce Integration, Salesforce Sales Cloud, Self-Awareness, Service Excellence, Strategic Questioning, Teamwork, Well Being
Desired Languages •(If blank, desired languages not specified)•

Travel Requirements

Not Specified
Available for Work Visa Sponsorship?

No
Government Clearance Required?

No