Company Description

• Location Specifics: Anywhere in India Only
• Specific Needs.: Salesforce & Scrum
• Language requirement \xe2\x80\x93 English
• Position is Remote

Are you ready to accelerate your career? Join Cielo as a Salesforce System Administrator! A career at Cielo will give you the opportunity to work with the industry\xe2\x80\x99s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea \xe2\x80\x93 that talent is rising \xe2\x80\x93 and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world\xe2\x80\x99s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo\xe2\x80\x99s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker\xe2\x80\x99s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by Nelson Hall. Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at vasundhara.baraily@cielotalent.com

The Salesforce System Administrator will support the administration and development of the Growth team CRM application. This role will also help support the administration of other Growth technology tools including 6sense, Ringlead and Zoominfo. The administrator must have strong problem-solving skills and poses a keen ability to understand and conceptualize applications from both a technical and user perspective. Duties and Responsibilities:

• Identify business needs, opportunities, and problems related to the CRM and document requested changes/business requirements.
• Analyse requirements and collaborate with the Rev Ops Team to determine effective solutions and propose to key stakeholders.
• Prioritize and estimate requirements with the Rev Ops Technology Team during regular Scrum Team meetings.
• Actively participate in all Scrum meetings as a member of the Rev Ops Technology Team.
• Collaborate with IT to design, implement, test, and deliver custom solutions where programming is needed.
• Assist in the preparation, facilitation, and execution of User Acceptance Testing as necessary.
• Assist in the training of stakeholders to ensure successful adoption of delivered solutions.
• Maintain data integrity for business intelligence, working closely with the Business Intelligence Analyst.
• Manage user accounts and permissions within the CRM.
• Build and maintain relationships between business units, technology teams, and support teams.
• Manager support queue of Growth Technology Service Desk tickets.

Qualifications

Position Requirements Education:

• Bachelor\xe2\x80\x99s Degree in Management Information Systems or related field of study

Experience:

• At least 2-5 years of experience as a CRM Administrator, specifically Salesforce
• Experience participating in requirements gathering sessions and writing formal requirements documentation
• Strong requirements analysis abilities
• Excellent working knowledge of business analysis, quality assurance, and system development methodologies
• Excellent writing/editing and verbal communication skills, with the ability to develop and deliver compelling presentations in support of recommendations
• Self-starter, able to work independently, and entrepreneurial; enjoys creating and implementing new initiatives
• Superior verbal, written and presentation skills required with the ability to work and communicate with all levels of management

Exposure:

• Strong technical skills coupled with business intelligence and a deep understanding of customer\'s needs so that they can be transformed into system requirements
• Experience with Scrum (or other agile methodology) is a plus