Job Description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce Service Cloud Consultant tto join our team in Hyderabad, Telangana, India. Should have 4+ to 5 years of work experience in Salesforce.com Projects or part of 2 to 3 end to end Salesforce.com implementation project and proven experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success. Must have experience in Service Cloud. Extensive experience with configuration and customization on the Salesforce platform preferably in Service Cloud and Experience in day to day development/configuration. Excellent communication skills, written, verbal, and interactive when online 3 years of work experience in creating custom user interfaces with Visual force, developing custom business logic in APEX, writing test classes and other standard Salesforce.com configurations. Providing hands-on development capability for both strategic and small change - this could include designing, documenting and implementing workflows & hands on expertise with coding and scripting The role will work as part of squad supporting both live service, enhancing the product and delivering a Salesforce remediation project The candidate will need to have strong technical skills as well as strong stakeholder skills being able to translate business requirements into a technical solution and be able to articulate this to a range of stakeholders. A depth of knowledge is key especially in areas relating to roles, permissions and data sharing. Design and implement business technology solutions focused on cloud-based business applications, specifically Service Cloud Involved in developing business requirements, specifications, process flows, application design, application configuration, testing, and deployment Expertise in creating custom user interfaces with LWC / Aura Component Should have strong development experience in Lightning Platform We would appreciate the following certifications: Salesforce Adminstartion, PD1/PD2, Salesforce Certified Service Cloud Consultant, Platform App Builder Certifications Experience Cloud, Sales Cloud Knowledge is added advantage

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