Job Description

Job Overview:Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.Focused initially on specialist level 2 operational support and resolution of issues with the platform evolving, as part of a dev ops structure, to support, develop and maintaining live services in a cross-disciplinary and geographically diverse team.You will be working with technical and business teams across all phases of support and software configuration, development, and implementation.Responsibilities:

• Provide L2 and L3 end user support
• Requirements, design, develop, test, and implement Salesforce Sales Cloud and CPQ solutions.

Required Skills and Experience:B.Tech or higher in Computer Science, Software Engineering, or a related field. At least 3 years overall experience in a similar role within a global organisation and minimum of 1 year working with Salesforce Sales Cloud and CPQ solutions.Track record of L2 and L3 operational support.Implementing, configuring and customisation of enterprise SaaS applications, from concept through deployment and transition to operational support.CompetenciesSales Cloud:

• Lead, opportunity, quote, and product management; Sales Cloud-specific functionalities like Opportunity Teams, Sales Path, and Collaborative Forecasts.

Configuration:

• Salesforce objects, fields, page layouts, record types, and security settings (profiles, permission sets, role hierarchy, sharing rules); Experience in setting up and customising sales processes, stages, and workflows.

Automation:

• Automating sales processes using Flows; build sophisticated automations tailored to sales operations.

Custom Development:

• Proficiency in Apex, Visualforce, Lightning Component Framework and Aura Components; Salesforce DX and version control.

Salesforce CPQ:

• Product-rules, price-rules, discount schedules, quote templates, and approval processes; CPQ bundle configurations, options constraints, and configuration attributes. Complex pricing scenarios tailored to business needs.

Confluence/JIRA as both a user and a creatorProcessIncident, Request, Change and Problem Management aligned with ITILTest, Release and ImplementationDocumentation and knowledge creation.Solution development in a DevOps environment.\xe2\x80\x9cNice To Have\xe2\x80\x9d Skills and Experience:Integration: Integrate external systems using Salesforce APIs (REST, SOAP, Bulk, Metadata); Middleware platforms like MuleSoft.Data Management: Import, export, and migration; quality and governance principles; database concepts and modelling within Salesforce.Reporting and Analytics: reports and dashboards within Salesforce catering to specific needs of CPQ analysis, such as quote accuracy, discount levels, and sales performance.Experienced working in a global, diverse and multicultural environment.Salesforce Certified Sales Cloud Consultant and/or Certified Administrator; additional certifications like Certified Advanced Administrator or Certified Platform Developer; Certified CPQ Consultant!Experienced with development practices such as Waterfall, Agile!In Return:At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.Arm is an equal opportunity employer, committed to providing an environment of mutual respect, where equal opportunities are available to all applicants and colleagues. Arm prohibits discrimination or harassment of any kind based on race/ethnicity, religion, national origin, age, sex, sexual orientation, gender, gender identity and expression, disability, neuro-diversity, pregnancy, medical condition, marital status, citizenship status, military/veteran status, as well as those characteristics protected by applicable laws, regulations and ordinances.Arm\xe2\x80\x99s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team\xe2\x80\x99s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.#LI-KR2

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