Job Description

Company Description

Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We're a constituent of the FTSE 30 and for more than 125 years we've helped economies and communities flourish - and we're not done.



Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ 'big-thinkers' and 'can-doers' that share our purpose #uniquelyexperian

Role Summary


The Salesforce Developer will have strong knowledge and proven experience in Salesforce development and integration with external systems. The successful individual will play a key part in designing and delivering complex business solutions using the Salesforce platform and associated products. The developer should have extensive knowledge of Service Cloud and various technology stacks outside of Salesforce.com to support integrations. The responsibilities of the role will include and not be limited to: - Seeking clarity on user stories for development to commence. - Development of new functionality and enhancements to satisfy the user stories. - Along with others in the team take ownership of production issues ensuring resolution within service level agreements. - Ensuring adherence to service standards and service levels for incidents. - Liaise with Salesforce on technical issues and in relation to product capabilities - Proactively develops and maintains own specialist expertise and commercial awareness, demonstrating understanding of the relevant business area(s) and its customers. - Presenting knowledge and technical updates to the team and business. - Ensuring solutions satisfy the acceptance criteria defined in user stories and tests are successfully completed. - Proactively coaches/mentors more junior colleagues. - Acts as a role model, displaying a positive enthusiastic, can-do approach in the face of adversity. - Whilst technology is central to success, experience and competency including a solid understanding of business process and how technology supports business requirements is important. Salesforce and NICE CX One/Cisco are core to our solution with system integrations to in-house platforms. Knowledge, Experience & Qualifications - External - Be highly technical with a strong understanding and experience of software architecture, specifically with Salesforce Service Cloud along with various integrations including telephony. - Experienced in Salesforce development including APEX, Apex/Test Classes, VisualForce Pages, Lightning Web - Components, Custom Objects, Triggers, Flows, Email Alerts, Lightning Components and Customer/Partner communities, AppExchange applications and integration with on premise and third-party solutions (via APIs, Web Services, REST, etc), performing administration task such as maintaining user roles, profiles and organisation wide settings. - Ability to analyse existing code and configuration to understand how an existing Salesforce solution works. Able to identify architecture design and functionality problems within complex software solutions. - Be experienced in production support with an ability to troubleshoot and discover root causes for technical issues and defects. - Has a proven track record of completing projects to specifications while dealing with cross-team dependencies, changing schedules and constantly evolving requirements - Experienced in software development life cycle (SDLC) within an Agile environment. - Can demonstrate the ability to communicate effectively with Stakeholders including those at Senior Leadership level. - Experienced of using industry standard tools such as Jira and Confluence and using version control with tools such as Jira, GitHub and BitBucket. - Holds current Salesforce certifications and is working towards further certifications. Can demonstrate awareness of current technology capabilities especially as this relates to the functionality of the full Salesforce product suites. Beneficial skills and experience - Experience using Continuous Integration tools such as Copado, Gearset, AutoRabbit, Flosum and AWS tools such as - CodePipeline. - Knowledge of Salesforce Marketing Cloud - Any experience of Telephony integration using NICE CX One, AWS and products such as Mulesoft and Tableau would be useful - Experience in newly launched features of AI and Data Cloud would be beneficial

Knowledge, Skills and Experience

• Experienced of using industry standard tools such as Jira and Confluence and using version control with tools such as Jira, GitHub and BitBucket / utilising AWS code pipeline.
• Be highly technical with a strong understanding and experience of software architecture, specifically with Salesforce Service Cloud along with various integrations including telephony. Experienced in Salesforce development including APEX, Apex/Test Classes, VisualForce Pages, Lightning Web Components, Custom Objects, Triggers, Flows, Email Alerts, Lightning Components and Customer/Partner communities, AppExchange applications and integration with on premise and third-party solutions (via APIs, Web Services, REST, etc), performing administration task such as maintaining user roles, profiles and organisation wide settings
• Ability to analyse existing code and configuration to understand how an existing Salesforce solution works. Able to identify architecture design and functionality problems within complex software solutions.
• Be experienced in production support with an ability to troubleshoot and discover root causes for technical issues and defects.
+ Can demonstrate the ability to communicate effectively with Stakeholders including those at Senior Leadership level and mentor junior team members.

Key Responsibilities

• Seeking clarity on user stories for development to commence and then developing new functionality, making changes and enhancements to satisfy the user stories. Doing so in a consistent manner with good documentation, knowledge transfer to other team members, ensuring best practice and security guidelines are followed. Code reviewing colleagues work and recommending changes as appropriate.
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• Liaise with Salesforce on technical issues and in relation to product capabilities. Ensure incidents are managed via Service Now as appropriate.
• Proactively develops and maintains own specialist expertise and commercial awareness, demonstrating understanding of the relevant business area(s) and its customers. Presenting knowledge and technical updates to the team and business.
• Take initiative on innovation in a collaborative manner, making suggestions to technical team and business on improving levels of innovation and automation.
• Acts as a role model, displaying a positive enthusiastic, can-do approach in the face of adversity. Whilst technology is central to success, experience and competency including a solid understanding of business process and how technology supports business requirements is important. Salesforce and NICE CX One/Cisco are core to our solution with system integrations to in-house platforms.



Qualifications Qualifications

• Academic qualifications - ideally degree level
• Salesforce Certifications would be advantageous as well as planned study for further certifications.

What you'll bring


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Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work(TM) in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.



Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.


Experian Careers - Creating a better tomorrow together


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