Overview: Full Potential Solutions (FPS) is a global product and services company headquartered in the US. We help contact centers around the world better engage with their customers by combining our deep domain expertise with cutting-edge technology. Our AI enabled, cloud-scalable analytics products enhance the end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat and conversational AI) and optimize agent performance. Our offices are spread across the US, India and Philippines.

Some exciting initiatives we are working on are:

• Design, develop and deploy amazing omni-channel customer experiences on top of Amazon Connect, including developing proprietary tools and services to extend the Connect platform
• Developing a comprehensive Data, Analytics and Reporting platform to integrate, measure and analyze millions of daily customer interactions/metrics across all our clients
• Designing and development amazing user experiences across data visualization and analytics in the customer engagement / contact center industry
• Developing standardized AI/ML models to optimize customer engagement and agent performance using various Python frameworks and AWS services (Transcribe, Comprehend, Sagemaker, etc.)
• Building web/mobile apps to improve agent/manager performance across thousands of agents (metrics, gamification, collaboration)
• Deploying cutting-edge, tech-enablement services using the AWS ecosystem, including microservices and serverless architecture, CI/CD pipelines, event notification services, search services, multi-tenant architecture and lots more.

Our team has successfully built and scaled analytics-focused products and services at companies such as Salesforce, Demandware, IBM, IBEX, and T-Mobile. We have strong backgrounds in Computer Science, Math and Engineering from top universities . We strongly believe that empowered people are the key to building a great company, and our development process focuses on iteratively improving our products as well as ourselves as individuals and as a team. Our mission as a company is to create an environment where our people THRIVE Responsibilities: We are looking for a dedicated and mission-oriented Developer on our Salesforce team who will be responsible for leading development teams on client projects as well as technical design and implementation oversight. You will be designing and implementing complex solutions utilizing all aspects of the Salesforce platform. Most importantly, you must exhibit our core values: integrity, excellence, accountability and grace.

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  Designing, and coding using FPSs methodology
• Debugging and troubleshooting code-related issues/defects
• Producing client deliverables for the Salesforce platform such as detailed design documentation, unit test plans, and well-documented code
• Gain an understanding of the unique business and technical requirements of each engagement to facilitate the most appropriate solution design
• Practicing strong configuration management and version control
• Serve as Senior/Lead Developer, mentoring and guiding other Salesforce developers
• Conduct code reviews and collaborate with other project team members
• Representing Perficient professionally in both client and team situations
• Experience working in an Agile/Scrum/XP environment a plus

Qualifications:

• Salesforce certifications: Consultant, Administrator, Platform Developer 1, Platform Developer 2/App builder etc.
• In-depth understanding with hands-on experience in Salesforce development, advanced Apex programming techniques, Salesforce APIs for integrations, Controllers and triggers
• Hands on experience in Salesforce Object Query Language (SOQL), Salesforce Object Search Language (SOSL) and implementing and maintaining Salesforce Flows and Salesforce Developer Experience (DX) tools
• Hands on with web development technologies like HTML, CSS, and JavaScript using LWC for building custom UI components and integrations along with advanced knowledge of Salesforce administration concepts
• Basic understanding of object-oriented programming concepts, RDBMS knowledge with SQL experience and hands-on experience in version control systems (Git/Bitbucket) for code management with CI/CD process
• Represents the development team during the backlog grooming, decides apt technical estimates, performs code reviews, and approves configurations and coded items to be deployed across environments
• Ability to design cohesive strategies, mentor junior developers and admins and collaborate effectively with architects and stakeholders to drive technical decisions and implementation