Salesforce Developer

Year Bangalore, Karnataka, India

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Bachelors degree in computer science, Computer Engineering or Electrical Engineering and/or applied relevant experience in technology, or related fields. * 2+ years of experience in programming with Apex, Salesforce Flow, SOQL, SOSL and components with Lightning Styles. * 2+ years of expertise in Salesforce service cloud implementations. * Developed custom Lightning Web Components, Apex classes, and secure system integrations following best practices and standards. * Used principles of object-oriented programming and design concepts when choosing existing components or developing custom solutions * Experience in integrating IVR Call flows for multiple applications. * Experience with Al, Chatbots, and Virtual Assistant leveraging Al/ML. * Knowledge and experience in deploying advanced cloud contact centre technologies such as Speech, Chat Bots, and Call Analytics. * Experience in Consumer Services journeys- both self-service and contact centre. Having implemented these journeys through robust Technology solutions. * Experience working effectively with Data sciences, Data processing, and Software engineering teams. * Written and verbal communication skills with an ability to present complex technical information in a clear and concise manner to a variety of audiences. * Appropriate Salesforce Certifications - Admin, Platform Developer I/II.

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