ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.




















With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Salesforce Administrator.
Location: Bangalore or Chennai

Summary
You will be responsible for supporting our Salesforce customer relationship management (CRM) ecosystem and our vibrant user community. This working on a global team environment to build and optimize complex, custom software applications, additional tasks may include but are not limited to: daily user support, end-user training, reporting, developing, implementing, and maintaining our CRM System and applications.

Prompt and personalized customer care is critical because time is of the essence in a sales environment. Professionalism in written and verbal communication is critical, we are supporting multiple departments all the way to executive level. Most communication is done through email, Microsoft Teams, and Skype. You will also be working cross-functionally with other teams (i.e. Sales, Legal, Marketing, ect.) in order to effectively solve issues and support overall sales operations. You will help support departmental projects as needed and provide guidance on technical and design issues as well as train/mentor team members.

The Role:

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  Degree in Computer Science, Software Engineering, MIS or related field.
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  3-5 years Salesforce Administration experience - Strong experience of working with Apex and VisualForce programming.
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  Proficiency with Salesforce.com data management tools (Data Loader, DemandTools, etc.) required.
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  Prior experience in CRO/Pharmaceutical experience preferred.
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  Ability to work in an agile environment (Technical & Operational Support).
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  Salesforce.com Certified Administrator & Salesforce.com Platform Developer certification are mandatory.
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  Strong experience with troubleshooting applications.
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  Possess strong problem solving and analytical skills.
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  Excellent organizational and interpersonal skills.
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  Read, write and speaks fluent English.
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  Demonstrated experience working with object-oriented programming.
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  Prior people management experience (preferred not required).
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  Willingness to work in UK time zone (2 PM IST to 11 PM IST).

Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That\xe2\x80\x99s why we are committed to developing our employees in a continuous learning culture \xe2\x80\x93 one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best-in-class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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