Job Description

Req ID: 301165




NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.



We are currently seeking a Salesforce Architect to join our team in Bengaluru, Karn?taka (IN-KA), India (IN).



Responsibilities:

• Leading the effort for defining the strategies for data architecture, design & build across salesforce platform.
• Define application architectural design and solution to align with integration strategies across different application/system & platforms.
• Analysis of business requirement and design technical solution based on salesforce best practice development.
• Analyze business requirements and design technical solution by modelling requirements and applying standard development best practices.
• Manage project lifecycle and delivery, requirement estimation, design and solution development as per business requirement by analyzing existing and newly proposed business processes
• Manage backlog estimation, requirement, impact analysis, design and development.
• Work closely with developers, admins, BAs to mitigate any system performance risk by evaluating the development work very closely.
• Interact with business SMEs to understand business processes and come up with technical solution.
• Leading technical teams for design, development, configuration, integration, and testing effort including platform maintenance and production support in compliance with best practices.
• Implementation of full-life cycle large/small scale projects from inception to final production deployment.
• Manage salesforce project delivery, requirement estimation, design, and development efforts.
• Process automation, design, coding, and configuration assessment for improved platform performance.
• Building custom solutions by defining the data/application architecture and design on business functions.
• Technical and domain knowledge sharing across various business units within the organization.
• Conduct code reviews, troubleshooting technical issues, documenting designs and best practices.
• Collaborate with Salesforce Admins, Business Analysts, and Developers to mitigate any system risk.
• Acting as a Salesforce CRM technical POC between key business stakeholder and sales teams.
• Performing periodic code/configuration reviews as per the salesforce best practices across the platform.
• Leadership communication for updates on production issues, technology glitches, and system upgrades.
• Create and maintain documentation on processes, policies, application configuration and help-related materials for users as Salesforce and associated applications are developed.
• Regularly report on support activities, including detailed root cause analyses and strategic recommendations for reducing future support issues, thereby optimizing technical solutions and enhancing the ROI on our Salesforce investment.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Follow the standard coding principles while developing/maintaining the new/existing functionality as a part of application development.
• Monitor and support escalated severity Salesforce Cases.
• Escalate higher severity Salesforce Cases to either Salesforce Admin team or Salesforce Development team

Submit business process improvement ideas that translate into actionable solutions to enhance business and user experience
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Skills Required:

• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate exceptional verbal and written communication skills.
• Must demonstrate ability to communicate effectively at all levels of the organization.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.



Experience Required:

• Minimum five (6) years of experience as a Salesforce.com architect in Sales Cloud, Service Cloud
• Previous experience working in a SCRUM or agile environment.
• Saleforce.com Certified Administrator certification, Certified Platform Developer I
• Preferred certifications: Certified Platform Developer II, Platform App Builder, Data Architect, Integration Architect, Application Architect.
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Strong understanding of Salesforce.com best practices and functionality.
• Strong data management abilities.
• A documented history of successfully driving projects to completion.
• A demonstrated ability to understand and articulate requirements.



About NTT DATA



NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com



NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.