Job Description

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.



We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.



At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.


• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

As the Salesforce Architect, you will play a critical part in driving the business transformation and optimization of our enterprise systems to support our Go-To-Market strategy. You will work closely with cross-functional teams, including Sales, Marketing, Finance, Customer Success, and Product to ensure seamless integration and utilization of systems that enhance our ability to scale, improve operational efficiency, and maximize revenue opportunities.


Responsibilities:


• Transform business needs into actionable requirements and functionality, rationalizing current state with more scalable future state
• Devise, revise and maintain both declarative (flows, validation rules, approvals, etc) and programmatic functionality
• Design data models, user interfaces, business logic and security for custom applications
• Ensure Salesforce security and scalability, in both set up and creating a risk-aware culture on the team
• Translate business requirements into well architected solutions that best leverage the Salesforce platform and its growing ecosystem, including cross-cloud integration
• Lead technical design sessions, document technical solutions aligned with client business objectives, and identify gaps between client's current and desired end-states
• Deep understanding of the Salesforce product suite, including sales, service,experience cloud, CPQ, integration, and platform capabilities
• Experience with sophisticated programming concepts including core design patterns, limits and bulk patterns, integration patterns, asynchronous operations, and effective testing methodologies
• Experience defining systems architecture landscapes, identifying gaps in roadmaps to reach desired end-states, and delivering comprehensive solutions that enable achievement of the client's desired outcomes
• Strong understanding of environment management, release management, and continuous integration/delivery methodologies
• Ability to lead a team of solution designers and developers; ability to lead design reviews to ensure quality and appropriate design patterns are followed
• Strong verbal and written communication skills; able to effectively develop materials that are appropriate for the audience


Requirements:


• A bachelor's degree (preferably with an emphasis in Business Administration , Engineering or Information Systems), or equivalent experience
• 8+ years experience in Solution and Technical Architecture within Salesforce ecosystem
• Proven track record of successfully leading large-scale system implementations and driving technology transformation initiatives
• Demonstrable understanding of salesforce technology architecture, salesforce API,Platform events, complex data structures and integration standards
• Hands-on experience working with Salesforce infrastructure (e.g. Apex, LWC, Visualforce,Flows), common coding languages (e.g. HTML/CSS, TypeScript/JavaScript) and iPaas architectures (e.g. Boomi, Mulesoft)
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels of the organization
• Demonstrated leadership abilities, including the ability to motivate teams towards common goals without authority
• Experience with/in an Agile continuous integration/delivery model and certification in Agile methods
• Salesforce Certified Application Architect or Salesforce Certified Technical Architect

Work Environment and Physical Requirements:



Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)


##### •The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.•