Job Description

We are seeking an experienced and proactive Salesforce Administrator to join our dynamic team. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to manage complex projects while providing exceptional support to internal users. If you are passionate about optimizing Salesforce to drive business success, we'd love to hear from you!

Key Responsibilities

Salesforce Administration and Configuration

• Design, build, and optimize efficient Salesforce flows, including invokable flows, to support discrete and larger development efforts.
• Configure custom objects, formula fields, workflows, custom views, and other advanced Salesforce functionalities.
• Ensure Salesforce security by managing profiles, roles, permission sets, and compliance measures.
• Administer third-party applications integrated with Salesforce, ensuring seamless functionality and user experience.
• Provide expertise in designing and implementing processes to enhance user adoption and organizational effectiveness.

Integration and Data Management

• Map data, provide integration design support, and facilitate data migration efforts.
• Work with integration tools such as MuleSoft Composer, Zapier, FinancialForce, Conga Composer and others to streamline processes.
• Maintain and troubleshoot integrations between Salesforce and connected applications.

End-User Support and Training

• Provide frontline end-user support to internal customers (200+ users), resolving a range of issues from simple to complex in a fast-paced environment.
• Manage and resolve tickets in the internal support queue, including error resolution, user management, and critical daily requests.
• Offer technical assistance, troubleshoot bugs, and implement enhancements to ensure smooth platform operations.
• Collaborate with cross-functional teams to train and empower users with best practices and tools for Salesforce.

Reporting and Analytics

• Build and maintain reports using standard Salesforce functionality.
• Provide insights and analytics by leveraging strong knowledge of Salesforce object relationships and reporting capabilities.

Qualifications

Required Skills and Experience

• Salesforce Administrator Certification or equivalent experience.
• 2+ years of experience as a Salesforce Administrator with a focus on Sales Cloud (Service Cloud experience is a plus).
• Proven ability to create, maintain, and troubleshoot automations using Salesforce Flow and Process Builders.
• Strong understanding of Salesforce best practices, functionality, and security.
• Ability to design and implement new processes while driving user adoption.

Preferred Skills

• Experience with integration tools (e.g., MuleSoft Composer, FinancialForce, Formstack, Sales Engagement, EAC etc).
• Background in administering Salesforce-connected apps and third-party tools.
• Expertise in declarative automation and customization using Salesforce's toolset.

Personal Attributes

• Highly organized, detail-oriented, with strong logic, analytical, and problem-solving skills.
• Outstanding verbal and written communication skills.
• Quick learner with the ability to grasp business processes and establish priorities.
• Service-oriented mindset with experience facilitating cross-functional initiatives.
• Passion for learning and developing skills with new Salesforce-connected applications.

Job Type: Contractual / Temporary
Contract length: 12 months

Pay: ?800,000.00 - ?1,000,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Experience:

• total work: 3 years (Required)

Work Location: In person