Job Description

:

Overview:

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we\xe2\x80\x99re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship \xe2\x80\x93 a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
In This Role, You Will:

• Bachelor\xe2\x80\x99s degree in engineering or business discipline, or equivalent experience
• Strong know how of SFDC overarching solution including SF Metadata and Salesforce Flow, Lightning
• Components, SF Service Reporting, Dashboard and Data Migration
• Salesforce Admin Certification, preferred SF BA, PD1, FinancialForce PSA, CPQ, Gainsight, Tableau, Snowflake, Sigma
• Strong skills in complex process analysis, project management, problem solving and business process design
• with a focus on process efficiency.
• Experienced and well-versed in change management methodologies, System Development Life Cycle, System administration, Call-Center specific technologies, messaging systems and emerging technologies
• Strong experience and knowledge of agile project, support and constantly evolving the intake process and willingness to quickly understand and embrace new processes and technologies.
• Track record of working cross-functionally to deliver large scale multi-million-dollar change and
• continuous improvement initiatives with a focus on user/customer experience.
• Exceptional stakeholder management and communication skills with the ability to form relationships in person and in writing with ease
• Excellent Interpersonal and analytical skills
• Ability to influence decision making processes and negotiate \xe2\x80\x9cwin-win\xe2\x80\x9d situations.
• At ease with introducing processes and drive change in an unstructured environment
• Open for global work timings

• Technology Implementation and Project Management: Collecting and documenting requirements,
• planning, risk management, Sandbox implementation and rigorous UAT testing, sign-off and production deployment.
• Solution architecting: Convert business requirements into technology design/ solutions.
• Provide RCAs, \'What-If\' simulations and Impact Analysis on need basis
• Implementation of large system integrations, Merger and Acquisitions in SF and new business systems in multiple locations
• Ensure that the whole team meets statutory, regulatory and compliance requirements.
• Provide regular status reporting, identify, track and mitigate key risks, issues and dependencies including Escalations and liaising with the required stakeholders.
• Ensure appropriate programme communications are in place to address and engage all stakeholder groups.
• Ensure that a culture of improvement is in place to identify key complaint drivers and that we champion remedial work \xe2\x80\x93 working in collaboration with other departments to strengthen process, systems and control that will mitigate issues.
• Implement and maintain performance improvement project as agreed by the goals of the department.
• Front ending Business continuity planning for the local site
• Support the local implementation of the Global strategy for Service Readiness and delivering suitable go to market and commercial models, considering regional requirements and challenges.

Cvent