Job Description

Salesforce AdministratorOur Business Operations team is looking for a Salesforce Administrator Admin with a focus on Quote-to-Cash processes to join our Bangalore office. As a Salesforce Administrator, you\'ll have an integral part in managing projects and enhancements on the most interconnected system across business units.The ideal candidate will have experience with Salesforce CPQ and a strong working knowledge of standard Salesforce administration tools, as well as the flexibility to shift working hours to accommodate collaboration with stakeholders based in the US.:

• Partner directly with business units to identify system needs, gather requirements, assist with prioritization and successful project delivery.
• Look at the SFDC ecosystem strategically and advise stakeholders on ways to improve their processes.
• Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure quality delivery of enterprise solutions.
• Collaborate with business partners to define requirements and manage expectations from project inception through delivery.
• Implement and maintain Salesforce customizations, perform maintenance, manage reporting, and assist with integrations.
• Administer, configure, and enhance Salesforce.com using declarative tools. This includes custom fields and objects, workflows, validation rules, page layouts, record types, process builder, flows, reports, and bulk data load utilities (e.g. Data Loader).
• Engage with Customer Support, Engineering, Professional Services, Sales, and various operations teams to develop solutions and resolve problems.
• Provide prompt and complete resolution to technical challenges and business issues.
• Evaluate and analyze software products and recommend add-ons to improve business systems ROI.

• Bachelor\'s degree in Computer Science, Information Systems, Engineering, or a related field or equivalent combination of education and experience.
• Salesforce Administrator certifications required. Salesforce CPQ certification is a bonus.
• 5+ years of experience in a Salesforce Administrator role
• 3+ years of experience with Salesforce CPQ and quote-to-cash processes
• 3+ years of experience building Flows and Process Builder automations
• Experience with Sales Cloud, Service Cloud and integrations to Financial Force PSA, and/or Gainsight is highly desired
• Demonstrated ability to work across platforms, participate in multiple projects, and solve technical and business problems
• Demonstrated ability to work in a distributed, team-oriented, collaborative environment
• Excellent communication, interpersonal, analytical, troubleshooting, and problem-solving skills

Khoros