Job Description

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Overview:

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we\xe2\x80\x99re transforming the meetings and events industry through innovative technology that powers human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship \xe2\x80\x93 a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

We are seeking a highly skilled and motivated Salesforce Administrator Manager to lead and manage our Salesforce environment, focusing on Sales Cloud, Service Cloud and FinancialForce practices. The ideal candidate will have a deep understanding of the Salesforce platform, extensive experience with Sales and Service Cloud, proven expertise in FinancialForce, and a strong commitment to continuous learning and upskilling. Exposure to DevOps is a plus, but a willingness to acquire this knowledge is essential. This individual will be responsible for managing a team of Salesforce Administrators, overseeing production support, managing code base and sandboxes as part of DevOps and administering and managing third-party applications within the Salesforce ecosystem.
In This Role, You Will:

• Lead and manage a team of Salesforce Administrators.
• Oversee the day-to-day administration and Production Support of our Salesforce instance.
• Design and implement processes to improve efficiency.
• Implement and manage FinancialForce configurations and customizations.
• Train and support users on the use of FinancialForce.
• Ensure the smooth and efficient operation of the Salesforce development and release process.
• Manage sandboxes and environments.
• Administer and manage third-party applications such as Docebo, Docusign, HigherLogic, Intercom, etc.
• Stay up to date on the latest Salesforce features and best practices.
• Develop and implement DevOps best practices for the Salesforce environment.
• Manage code base for Salesforce customizations and integrations.
• Maintain and improve documentation for Salesforce, FinancialForce and DevOps processes and procedures.
• Collaborate with other IT teams to ensure seamless integration of Salesforce with other systems

• Bachelor\'s degree in Computer Science, Information Technology, or a related field
• 5+ years of experience as a Salesforce Administrator or in a similar role
• 2+ years of experience in a management role.
• Proven experience managing and supporting Salesforce Sales Cloud and Service Cloud.
• Extensive experience with FinancialForce configuration and management.
• Strong understanding of Salesforce data models, security features, and automation capabilities.
• Working knowledge of DevOps principles and practices (or strong willingness to learn)
• Ability to manage and lead a team
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Passion for technology and continuous learning
• Strong organizational skills and attention to detail

Cvent