Job Description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry specific best practices and expertise.We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!Job Title: Salesforce Admin - Field Service Lightning
Location: India - Remote
Salary: 25 - 30 LPA (DOE)Role Description:
Reporting into the IT EMEA Apps Director organization, the Salesforce Admin - Field Service Lightning will be key business partner contributor to deliver CRM execution/development in EMEA for Customer Care/Field Service processes.
Salesforce Admin - Field Service Lightning is an IT improvement role for business process. Salesforce Admin - Field Service Lightning helps guide businesses to improve business processes and efficiency in Salesforce. He/she will elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions, design, implement, parametrized and develop the best solution. Collect all the requirements from business to be developed will be one of the main tasks to do.Salesforce Admin - Field Service Lightning will be also the main accountable for solving tickets/enhancements on the Field Service Lightning platform, as also participate in different projects of this area of expertise.His/her experience on different processes of the Field service will be really appreciated to support business and collaborate with other members on the team, as the Solution Architects, on the design on the solution.Will also collaborates with the Customer care/Field service team in EMEA/APAC&US, to provide support on the definition of processes, to write functional documents , organize and support trainings and grant to follow the best practices with UAT, and its organization with business. Testing process on the system will be an often task for most of the enhancements or project for Field Service department.Job Experience Requirements:
Expert with +3-5 years in Salesforce Admin tool.
Expertise +3-5 year as an Analyst /Consultant in IT for business processes related to Field Service/technical service/Customer care departments.
Expertise in +3 years on Field Service lightning and Service Cloud in Salesforce.
Organized, focused, conscientious self-starter, learns details of new systems and programs quickly, and exercises good judgment in making decisions related to data.
Advanced experience in Excel.
Full Life Cycle SFDC implementation experience with a field services/technical service focus
Proven experience in an IT business facing role
Experience in deployment in Pan-European/Global manufacturing and pharmaceutical companies
Strong Business Process Change Management (BPCM) skills
Deployment of SFDC successfully for large companies
Organizational Change Management (OCM) skills to assess User Change Impact
Strong experience in and knowledge of key integration points with SFDC platforms and SAP modules, including SD (Sales&Distribution) and CS(CustomerService).
Qualifications/Certifications ideally in CRM, Business Administration, or related field.
Customer facing, action-oriented and committed to always delivering on promises
Strong business acumen and understanding of complex global businesses and the challenges this brings
Manage ambiguity
Team player
Open and honest
Flexible and adaptableJob Responsibilities:
Collect all the business needs/requirements.
Write functional documents descriptions.
Design the solution.
Parametrizes as Salesforce Admin and develop if it is needed.
Support and Coordination on the UAT.
Test IT solutions to grant a good level of testing before to deliver it to business.
Add expertise and support to Customer care/Field service departments on their requirements and processes to innovate and increase the productivity with Salesforce.
Organize Demos depending on the demands.
Salesforce Trainings to the business when is required.
Implement salesforce solution as a Salesforce Admin for enhancement or project if it is required.
Identifies issues or trends and brings them to the attention of IT management.
Escalates records for review to the supervisor or other appropriate staff members.MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Match Point Solutions