\xef\x82\xb7 Technical support for Notebooks, Desktops, Cisco phone, IPTV and VOIP.
\xef\x82\xb7 Product and process training of hardware and software troubleshooting to helpdesk
support which also consist of Siebel and Oracle Training.
\xef\x82\xb7 Preparing Training modules and adding updates with regard to process in the training
modules
\xef\x82\xb7 Preparing presentation on training curriculum and update in SharePoint.
\xef\x82\xb7 Responsible to keep client and customer satisfaction in delivery services
\xef\x82\xb7 Responsible to take care of Training lab and keep inventory of devices used for training.
\xef\x82\xb7 Troubleshoot Network connectivity (LAN) issues, Operating Systems (OS) installation,
re-installation, upgrades and patches for desktops.
\xef\x82\xb7 Coordinate with Hardware and application support vendors for day to day issues
\xef\x82\xb7 Installation & configuration of software such as MS Office, Acrobat Reader, mail client
etc.
\xef\x82\xb7 Installation of peripheral devices like printer, scanners etc.
\xef\x82\xb7 Installation & updating of various anti-viruses on desktops and removing virus.
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