Sales Support
Year Jalandhar, Punjab, India
Job Description
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Job Title: Sales Support Job Summary:
The Sales Support role is pivotal in providing assistance to the sales team, ensuring smooth sales operations, and delivering exceptional customer service. This position involves a combination of administrative tasks, sales coordination, and customer interaction to facilitate the achievement of sales targets and customer satisfaction goals. Responsibilities:
+91 8872299555
The Sales Support role is pivotal in providing assistance to the sales team, ensuring smooth sales operations, and delivering exceptional customer service. This position involves a combination of administrative tasks, sales coordination, and customer interaction to facilitate the achievement of sales targets and customer satisfaction goals. Responsibilities:
- Customer Interaction:
- Serve as the primary point of contact for customer inquiries, providing product information, pricing, and order assistance.
- Address customer concerns, complaints, or issues promptly and professionally, ensuring high levels of customer satisfaction.
- Follow up with customers to gather feedback and ensure their needs are met.
- Sales Coordination:
- Assist in the preparation and submission of sales proposals, quotations, and contracts.
- Coordinate sales orders, including order processing, tracking, and fulfillment.
- Liaise with internal departments such as logistics, inventory management, and finance to ensure timely delivery and invoicing of orders.
- Maintain accurate records of sales activities, customer interactions, and order status updates.
- Administrative Support:
- Provide administrative assistance to the sales team, including scheduling meetings, preparing documents, and organizing sales materials.
- Assist in the preparation of sales reports, presentations, and forecasts.
- Manage and update customer databases and CRM systems with relevant information.
- Handle correspondence, emails, and phone calls related to sales inquiries and support requests.
- Product and Market Knowledge:
- Stay informed about product features, specifications, pricing, and promotions to effectively support sales efforts.
- Conduct market research and competitor analysis to identify opportunities and threats in the market.
- Participate in product training sessions to enhance product knowledge and sales support skills.
- Team Collaboration:
- Collaborate with the sales team to develop strategies, tactics, and action plans to achieve sales targets.
- Communicate effectively with colleagues, sharing relevant information, insights, and feedback to drive collective success.
- Act as a liaison between the sales team and other departments, facilitating communication and coordination to optimize sales operations.
- Bachelor\'s degree in business administration, marketing, or a related field preferred.
- Proven experience in a sales support role, customer service position, or related field.
- Excellent communication and interpersonal skills, with the ability to interact professionally with customers and colleagues.
- Strong organizational and multitasking abilities, with attention to detail and accuracy in tasks.
- Proficiency in using computer software such as Microsoft Office (Word, Excel, PowerPoint) and CRM systems.
- Analytical mindset with the ability to interpret sales data, trends, and metrics.
- Adaptability and flexibility to work in a dynamic, fast-paced environment.
- Problem-solving skills and ability to resolve customer issues effectively.
- Team player mentality with a positive attitude and willingness to contribute to team goals.
- Cell phone reimbursement
- Paid sick time
- Day shift
- Morning shift
- Performance bonus
- Yearly bonus
- total work: 1 year (Preferred)
+91 8872299555
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Job Detail
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Job IdJD3259501
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJalandhar, Punjab, India
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EducationNot mentioned
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ExperienceYear