Work Location xe2x80x93 MUMBAI, CHENNAI, KOLKATA, DELHI, HYDERABAD
Salary (Min & Max) xe2x80x93 Standerd as per market / Hike on last Drawn
Other Employee Benefits (Leave, bonus, PF, Insurance, pickup/drop etc.)
Experience xe2x80x93 3-4 years' experience
Job Duration (Regular or fixed term) xe2x80x93 Regular
JOB DESCRIPTION
Handling complaint, Installation & Commissioning of PAN INDIA.
Acknowledging the complaint and asking to send the details like invoice copy, Nature of the complaint etc... (Format of acknowledgement given below). After receiving the details, escalating the requests to the team.
Analysing the issue, sending mail accordingly and coordinating with client.
Following up with client for update via call and mail.
In case client need virtual guidance arranging call with our engineers
Sending Service quotation, Performa invoice, after completing the work service invoice is raised by Purchase head.
Following up for payment for the service invoices.
Be in tune with the manufacturer in case the material is to be replaced to client
Act together with dispatch team to dispatch the replacement. And also, with client until defective material is reaching to our warehouse Or Head office
If material is stuck in transit following with Transporter & Courier to deliver ASAP
Updating the day today compliant, Installation & Commissioning and Projects related updates in the Excel sheet
Preparing handing over documents for projects.
Closing the complaint by sending feedback form & Service report.
Collecting the Acknowledgement form. Format is as below.