This role is responsible for managing sales documentation, updating CRM data, and assisting in sales support strategy development. The role conducts market research, handles escalated customer issues, and analyzes customer feedback. The role contributes to sales forecasting and process optimization while supporting the professional development of junior team members.
Responsibilities
Ensures proper organization and management of sales-related documentation, contracts, invoices, and purchase orders.
Maintains and updates customer information in the CRM (Customer Relationship Management) system, ensuring data accuracy and completeness.
Assists in the development and execution of sales support strategies and initiatives to improve overall sales performance and efficiency.
Conducts market research to identify emerging trends, customer preferences and competitive intelligence, and shares insights with the sales team.
Identifies opportunities for process optimization and suggests improvements to streamline sales support operations and enhance customer satisfaction.
Manages escalated customer issues or disputes, collaborating with relevant teams and management to find swift and satisfactory resolutions.
Gathers and analyzes customer feedback through surveys or direct communication and uses the feedback to improve products, services and overall customer experience.
Contributes to sales forecasting efforts, collaborating with sales and demand planning teams to optimize inventory and resources.
Prepares materials and reports for sales meetings, ensuring that the sales team has all the necessary information to make informed decisions.
Supports professional development of junior team members, providing guidance on complex issues, processes, and best practices.
Education & Experience Recommended
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 4-6 years of related work experience, preferably in customer support, sales operations, sales support, people management, or a related field.
Preferred Certifications
Certified Sales Operations Professional (CSOP)
Knowledge & Skills
Account Management
Accounting
Billing
Customer Inquiries
Customer Relationship Management
Data Entry
Digital Transformation
Finance
Invoicing
Marketing
Merchandise Exchanges
Merchandise Returns
Order Management
Order Management Systems
Order Processing
Purchasing
SAP Applications
Selling Techniques
Supply Chain
Upselling
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.
Complexity
Works on assignments that are moderately complex in nature and require intermediate problem resolution.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job - Sales OperationsSchedule - Full timeShift - No shift premium (India)Travel -Relocation -Equal Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If youxe2x80x99d like more information about HPxe2x80x99s or your EEO rights as an applicant under the law, please click here: