Job Description

Purpose and Scope Aid & coordinate organization services in providing sales back-office support. Aid supervisor by coordinating office services, such as personnel & records control. F ollow-up with customers for orders and payments and to clarify queries of customers through telephone and email. B. Responsibilities and Duties Assisting with the day-to-day efficient operation of the sales department; Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; check queries & emails and fulfil requirement; relaying messages; and handling of department day to day sales back-office tasks Provide support & coordination to sales team & customers Effectively communicating with customers in a professional and friendly manner. Respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email from customers & sales team. Attend walk in customers. Enter customer & transaction details in the CRM system, prepare all necessary documents pertaining to sales & purchase such as sending quotation, sales order, pro-forma invoice, LPO\'s, delivery orders, invoice & material requisition form etc as required and send it back to the sales team / customers. Prepare sales invoice, filing for credit control with necessary documents to collect the payment Timely follow up with customers for all quotations for received inquiries sent to customers & clients; and keep posted the sales team. Prepare proposals where necessary and entering & updating the CRM as and when required; Payment follow up with customers for existing orders Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents for credit control & sales force etc, and entering data in CRM & updating. Tracking sales orders, checking stock availability (from syros) and coordinate with warehouse to ensure that they are scheduled and sent out on time. Prepare cash memo, direct invoice (cheque & car), receipt (for advance payment) and ensure the goods are delivered to customers Prepare cash memo, direct invoice (cheque & car), and receipt (for advance payment) and give delivery request to warehouse. Taking care of & completing the administrative needs of the \'Sales Department\'. General Recommend improvements to departmental policy and implement procedures and controls covering all areas of Sharjah Branch Function, so that all relevant procedural/ legislative requirements are fulfilled while delivering quality, cost effective service to customers. Ensure compliance to all relevant QHSE procedures and controls across Sharjah Branch Function to guarantee employee safety, health, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude. Any other duties and responsibilities as assigned from time to time. C. Organizational Relationships Reports to: Deputy General Manager Direct reports: None Location: Ahmedabad, India Travel: Not Required D. Job Specifications 1. Qualification, Knowledge, Experience a) Academic Qualification & Professional Qualification Graduate/ Diploma in Electrical / Mechanical Engineering (Preferred) b) Experience (minimum preferred) 3-5 years\' experience in dealing with Pumps/Valves/Machinery Equipment\'s.

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