Job Description

The role holder is required to meet his/ her targets through generation of new leads and managing and building relationship with customers mapped to them in order to cross sell Financial Services products.Business Targets : Achievement of business targets for all financial products as defined and agreed upon.- Meet customers to sell all financial products- Meet & counsel Walk -in & DSA customers who have been referred to him / her by HDFC Limited- Influence customers to buy FD who have no prior HDFC Deposit relationship.- Ensure proper customer profiling on each call / customer visit, to identify and understand his/her needs and accordingly recommend investment and Insurance options.- Obtain appropriate documents / information from the client and ensure the forms are duly completed before logging the sale.- Communicate the necessary details to the customers for the products being bought by them.- Ensure sale is completed through / in line with the defined sales process.- Maintain product mix across types of loans / value of loans ( Eqt, Housing, etc) and appropriate open market share for all products ( PAR / ULIP / Non Par).- Co-ordinate for all claims processing (with the help of TM/ ASM/ Coordinators / SM representatives).- Closely monitor the HL data of the HL executives mapped to maximize the business opportunities.- Ensure maximum joint calls with each HL executive mapped.- Ensure that all reports are created and maintained in a timely manner (DSR, Sales Dairy, etc.)- Ensure that all documents are properly scanned and there is no mistakes while lead updation in the system.- Be completely aware of the products being offered by the company and understand competition offering to be able to handle customer objections.- Be updated with the latest product features to enhance his / her selling abilities- Ensure all desired matrix and business composition (persistency, funded, non funded, etc.) are metRelationship Building :- Manage relationship with HL executives mapped to him / her.- Maintain good relations with HDFC Limited- Maintain good relationship with Channel partners & DSA- Build relationship with the assigned / sourced customer to create opportunities for various products to fulfil the customer\'s financial needs.Account Management & Servicing :- Manage and service the existing customer portfolio.- Coordinate with the TM / Coordinator / SM for post sales service request form the customers (claims, endorsements, policy copy etc).- Timely sharing of updated reports with the customers on products being bought by them.- Co-ordinate with the customers at the time of renewals.Certification and regulatory compliance :- Be compliant towards selling of various products by undergoing the training and certification for IRDA, AMFI etc towards selling of insurance and any other products- The FSA has to be conscious and vigilant towards declaration of the customer information. In case FSA feels there is disconnect in the information shared by customer versus his/her observation, they need to crosscheck the information before booking the business.- Ensure the right quality of business being sourced. (ref:updazz.com)

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