Sales Representative
Year Gurugram, Haryana, India
Job Description
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Job Title: Sales ExecutiveLocation: Sector 76, GurugramJob Type: Full-TimeDepartment: Customer ServiceReports To: Contact Center ManagerJob Summary:The Sales Executive is responsible for handling incoming and outgoing customer interactions through various communication channels, including phone calls, email, chat and social media. This role requires excellent communication skills, a customer-centric approach, and the ability to resolve issues efficiently and effectively. The ideal candidate will be a proactive problem solver with a commitment to delivering outstanding customer service.Key Responsibilities:
+91 7982933540
Application Deadline: 25/06/2024
- Customer Interaction:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Generate Business/Sales from the communications
- Respond to customer inquiries through email, call, and social media platforms.
- Provide accurate and timely information to customers regarding products, services, and policies.
- Issue Resolution:
- Identify customer needs and provide appropriate solutions.
- Troubleshoot and resolve customer issues, escalating complex cases to higher-level support when necessary.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Data Management:
- Accurately document all customer interactions and transactions in the ERP system.
- Maintain and update customer records with relevant information.
- Generate reports on customer interactions and feedback for analysis and improvement purposes.
- Service Improvement:
- Identify trends and common customer issues and suggest improvements to processes and products.
- Participate in team meetings and training sessions to enhance product knowledge and customer service skills.
- Stay updated with company products, services, and policies.
- Team Collaboration:
- Work closely with other team members to ensure a seamless customer service experience.
- Assist in training new employees and share best practices with colleagues.
- Collaborate with other departments to resolve customer issues and improve service delivery.
- Education:
- High school diploma or equivalent; college degree preferred.
- Experience:
- An overall experience of 0-3 years or equivalent is required
- Previous experience in a contact centre or customer service role is highly desirable.
- Familiarity with ERP systems and practices.
- Skills:
- Excellent verbal and written communication skills.
- Regional language is a plus
- Strong problem-solving and conflict resolution abilities.
- Proficiency in using computers and various software applications.
- Ability to work in a fast-paced and dynamic environment.
- Strong organizational and multitasking skills.
- Personal Attributes:
- Customer-focused attitude with a passion for helping others.
- Aggressive approach towards closing deals and business with communication
- Patience and empathy in dealing with customers.
- Positive and professional demeanour.
- Strong work ethic and reliability.
- Availability to work in shifts, including evenings, weekends, and holidays as needed.
- Comfortable working in a fast environment with a high volume of calls and interactions
- Ability to handle just in time pressure and bring solutions.
- Competitive salary
- Performance-based incentives.
- Growth and variables
- Health insurance.
- Opportunities for career advancement and professional development.
- Friendly and supportive work environment.
- Paid vacation twice a year
- Provident Fund
- Day shift
- Performance bonus
- Cold calling: 1 year (Required)
- total work: 2 years (Preferred)
- Sales: 1 year (Preferred)
- sales representative: 1 year (Preferred)
- English (Preferred)
+91 7982933540
Application Deadline: 25/06/2024
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Job Detail
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Job IdJD3332524
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurugram, Haryana, India
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EducationNot mentioned
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ExperienceYear